MS Teams for CRS NZ & FJ

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MS Teams for CRS NZ & FJ

IMPORTANT MISC

notes

CRS FJ 3 laptops, 3 desktops

WHAT ARE OUR RISKS AND HOW DO WE MANAGE THEM?

HOW DOES THIS LINK TO COMPANY STRATEGY?

right tools for the job - make sure people can communicate efficiently

WHAT DEPENDS ON THIS PROJECT?

ongoing use of Teams

WoW training for CRS

POST "GO LIVE" CHALLENGES

Continuous Improvement OPPORTUNITES

keyboard shortcuts

Stakeholders (the WHO?)

COLATERALLY IMPACTED

POSITIVE

NEGATIVE

DIRECTLY IMPACTED

us

Tania Imms

everyone in CRS

MILESTONES AND TASKS (the HOW?)

software

IT processes / SOPs

licensing

approvals

hardware

people

pilot/trial?

training

WHAT IS NOT IN SCOPE?

migrating email (yet)

modifying any local domain settings

changing PC's

OUTCOMES & SCOPE (the WHAT?)

WHAT DOES GOOD LOOK LIKE? (don't guess - ask the sponsor)

webcams for every one without a laptop

headsets for everyone

x amount licenses assigned

how many do we need?

SECONDARY/ACCIDENTAL OUTCOMES

no email license assigned but AD objects will be configured correctly

prepares us to move them to EoL (office 365 Exchange service)

PRIMARY OUTCOME

MFA enabled

Teams app on PC

Teams app on mobile device (personal or work is ok)

documentation

training for everyone

https://wonderfulco.sharepoint.com/:b:/r/sites/IT/Documents/CoronaVirus/Teams%20QuickStart.pdf?csf=1&web=1&e=6c7jeY

1 pager

sound cards for PC's

maybe for group sessions

WHAT PROBLEM DO WE NEED TO SOLVE (the WHY?)

why is this project important?

because teams is our required communication method across the business

no browser

current

IT facing challenges

non standard support - different systems = more workload

only Metui on teams

we cannot manage their accounts (email or teams) inside EoL

customer facing challenges

using peer to peer email from Bernard

they're not in the GAL so other BU's can't see them and communicate with them

no headsets - difficult to hear

can't schedule meetings

if invited to teams they cannot easily join