作者：Khoury Khoury 4 年以前
118
Priorities
The focus is on transforming organizational operations through digital optimization and empowering employees with advanced technological tools. Initiatives include automating call centers, leveraging virtual service representatives, and adopting IT-enabled branch services to streamline operations.
開啟
Priorities Optimize Operations Digitized Back Office Security operations improvement Compliance management systems Smart record-keeping and accounting Automated recognition of key customer incidents Digitized back office operations Digitized Front Line Call center optimization - % of calls automated IT-enabled branch sales and service Virtual service representatives Leverage of new technologies to transform organization Automated processes and transactions Digital Infrastructure Central data management system IT-enabled, standard branch or office operating system Smart procurement Connected branches Engage Customers Customer Service Automation Personalized Support Virtual customer service agents Cross-channel customer care Proactive alerts, notification, and actionable messaging Omni-Channel Delivery Digital channel promoting retail presence Omni-channel continuity Digital-Enabled Sales Digital Onboarding Process Digital enabled lead management and cultivation Digital enabled fulfillment Dynamic pricing / rates In-person engagement Online and Mobile Experience Online sales funnel transparency Customer Centric design approach Mobile optimized experience Digital Platform Customer Data Management and Analytics Automated messaging in support of customer goals Social media / Marketing integration 360-degree customer view Segment based Targeting and Next Best Action Real-time customer analytics Digital Marketing and CLM (Closed Loop Marketing) Product Selection Tools Customer Insights and Targeting Digital Loyalty Digital Engagement Search Engine Optimization Digital media buying Content Strategy Transform Products Product Launch Automated product adjustments Real-time market feedback Launch situation room and analytics Digital Launch planning Product Development Digital forecasting tools Personalized financial products Risk modeling and offer simulation Mapping and illustrative brainstorming Rapid test and learn methodology Competitive and Market Analysis Real-time data collection Dynamic database management Advanced market analytics Empower Employees Tech-enabled Employee Engagement Personalized communications Influencer / network analysis Digital ecosystem (idea generation, recruiting, etc.) Social collaboration and sharing Productivity and Collaboration Intelligent project management tools Intelligent personal assistant Digitally-equiped meeting rooms Unified real-time communications and collaboration Information sharing hub Digital knowledge access Dynamic BI Digital Enabled Channel Support Digital collaboration tools for channel to engage with customer Information and tools to support sales Employee Mobility Secure single sign-on (SSO) Secure connectivity, device, and asset management Digital Talent Management and Development Predictive retention Real-time performance tracking and personalized incentives Dynamic team matching Self-service HR Digital Learning Digital Recruiting
