THE GUEST CYCLE

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Sample Mind Map

由Ximena Tello

Unit 7 Business Travel

由fifi fang

Sample Mind Map

由Ronald Velez

Confirmation Plan

由Sharma Rajadurai

THE GUEST CYCLE

DEPARTURE

CHECK-OUT

BACK OFFICE

IS ORGANISED AS A

PROPER OFFICE

BILL SETTLEMENT

OCCUPANCY

TRANSPORTATION

TELEPHONE CALLS

TELEPHONE SECTION

IS RESPONSIBLE FOR MANAGING WAKE-UP CALLS

HANDLE INCOMING AND OUTGOING CALLS

MAIL AND INFORMATION

CONCIERGE DESK

ARRANGING SHUTTLE SERVICES

GIVING INFORMATION ABOUT AND/OR BUYING TICKETS FOR SPECIAL EVENTS

PROVIDES ASSISTANCE TO GUESTS

MAINTAINING GUEST ACCOUNTS

SAFE DEPOSITS

CURRENCY EXCHANGE

CASHIER'S DESK

SETTLE THEIR ACCOUNT

WHERE THE GUESTS CAN CHANGE FOREIGN CURRENCY

ARRIVAL

BAGGAGE HANDLING

ISSUING OF KEYS

ROOM ASSIGNMENT

REGISTRATION

REGISTRATION DESK

DELIVERING KEYS

ASSIGNING ROOMS

WELCOME THE GUESTS ON ARRIVAL

DOORMEN AND PORTERS

BELL DESK

IS RESPONSIBLE FOR

DELIVERING NEWSPAPERS

DISTRIBUTING MESSAGES RECIVED BY THE FRONT DESK

HANDLING THE GUEST'S LUGGAGE DURING ARRIVAL AND DEPARTURE

PRE-ARRIVAL

RESERVATION

RESERVATION DESK

KEEP AN UPDATE RECORD OF THE RESERVATION CORRESPONDANCE

DEAL WITH MODIFICATIONS OR CANCELLATIONS

CONFIRM AND RESERVE ROOMS

ANALYSE INQUIRES