Ambassadors

Ambassador is the point of contact for quality and process improvement within business departments.

Ambassadors must belong to business departments rather than Quality

Ambassadors must have basic knowledge of ArchiMate (or Abacus in future), so to collaborate with Quality, promote the tool and facilitate other users

Ambassadors must have basic knowledge of analytics system, so to promote its adoption

Reference for review of processes and their representation/description/documentation. Make sure process description, procedures and quality manual are up to date, or flag updates needed.

Reference for their own respective teams as "go to" person about process matters

Collect feedbacks on processes and initiatives, provide suggestions for QPD. Collect feedbacks on tools and initiatives, provide suggestions for digitalization initiatives.

Reference for EHS matters within their own respective teams

Support audits

pre-audit: dry-run, highlight NC risks

audit: lead the visit, give explanations and evidences

post-audit: follow-up actions for improvement