Situation: Custodial parent requests personal information about a student from Teacher Librarian (note: in my situation, the school library is also a public library, with records kept by public library staff/record-keeping software)

Does the situation involve the immediate safety of student(s)?

Yes

Immediately alert administration, F& CS, and/or other relevant parties

No

Is this information already available in the student's OSR?

Yes

Refer parent to administration/guidance

No (ie library borrowing record/current checkouts)

Request permission from student

Permission granted

Disclose record (cc student and administrator)

Permission denied

Remind student that Kitchener Public Library does not maintain records of previously checked-out items that have been RETURNED

Could fulfilling the request jeopardise safety of student(s)? (ie disclosure of preferred name/gender)

No apparent concern

Is student 16 years or older?

Yes

Alert administrator to request. Indicate intention to DENY request with reference to Privacy Commissioner's interpretation of MFIPPA legislation What Are the Privacy Responsibilities of Public Libraries? ("Children have the same privacy and access rights as adults, except that section 54 (c) of MFIPPA provides that a person who has lawful custody of the individual May exercise the rights of access of an individual LESS THAN 16 YEARS OF AGE") and any other pertinent legislation or policies. (https://www.ipc.on.ca/en/media/1729/download?attachment)

No

Alert administrator to request. Indicate preference to DENY request based on lack of student consent - request permission to deny

Yes - there is cause for concern

Alert administrator to request and cause for concern. Indicate intention to DENY request with reference to appropriate WRDSB policy (ie WRDSB A1235 Accomodation of Persons Who Identify as Transgender) (https://www.wrdsb.ca/wp-content/uploads/March-2021-AP1235-Accom-of-Persons-who-Identify-as-Transgender-Guidelines.pdf)