Proof of Scale

Brainstorm solutions

Mapping process

Store bring-up process

Tuning process

Long Term Ops (LTO)

Vendor support model

SLA (customer and vendor)

Interface with customer

Spares inventory

Regional support centers

Robot replacement strategy

Document requirements

ROC reqmts

PagerDuty

Neya Systems

NOC reqmts

NOC manager requisition

Site survey process

Dock location

Aisle suitability

Wi-fi/4G testing

Dock installation process

IT reqmts

IT manager requisition

Gain Understanding

Info Sys infrastructure

SalesForce

Results Viewer

Other SW platforms needed

SW/Cloud infrastructure

Kubernetes containerization

API interface

HITL elimination

Plug solution

Pegs solution

Specs for PV1 prototype

Specs for PV2 robot

SLA with business team

New customer requirements

Demonstrate capabilities

ROC 24/7 operation

Dock prototype

Multiple missions/day

Autonomy/chaperone tests

API/Walmart app

Timely data flow

Pilot solutions

Mapping

Site survey

Store bring-up

Tuning

Establish Infrastructure

ROC 1.0 (10 robots/tech)

NOC

Information Systems Platforms

IT team

Define/document LTO

RFP/decision criteria

Vendor support model

Spares/repairs/replacement

Logistics

SLA (customer/vendor)

Field service resource needs

Provide feedback on PV1

Onboard new customers

Operate autonomously

No Ricoh operators

All 50 docks in place

Process for stuck robots

"Nudge" software

Store associates

BNR/Ricoh deployment

Use of onboard cameras?

Integration into field services

Capture of data for analytics

Define ROC 2.0 (20 robots/tech)

Build NOC capabilities

Optimize Data Flow

API on 50 robots

Data delivery <15 min

HITL tasks automated

Data volume issues resolved

Kubernetes in place

Imaging service removed

Begin mapping for PV2 prototype

One day for mapping (incl. backend)

Mapping team oversees dock install?

Mapping team performs site survey?

Establish store bring-up process

~1/2 day for SBU

~1/2 day for tuning

Support launch of PV2 prototypes

Update ROC/NOC as needed

Site surveys/docks/SBU/tuning processes

Collect/share information with HW team

Launch LTO

24 hr SLA in place

Model/vendor chosen

Service centers/depots requirements

Logistics team in place

Field service resources in place

Run multiple missions/day all stores

Improve autonomy reliability

Define reliability metrics

Establish reliability objectives

Reporting process

Implement ROC 2.0

Grow to 50 robots/tech

Continue site preparations for scale

Mapping

Docking stations

Site surveys

Socializing with customer

Establish collaboration/innovation cycle

Establish ongoing discovery meetings

SW engineering

HW engineering

Product team

Business team

R&C (Matt Brekken)

Establish innovation platform

Idea submissions

Upvoting for ideas

Establish LTO service centers/depots

Spares/repairs/robot replacements to meet SLA

Ramp up new customer robots