Six Sigma

Define

Measure

Analyse

Improve

Control

Define

Steps

Develop the Charter

Develop the Project Plan

Develop the Organisational Change Plan

Identify Risks

Hold a Tollgate Review

Tools

Market Analysis

Market Forecasting

Customer Value Analysis

Technology Forecasting

Competitor Analysis

Process Analysis

Control Charts

Pareto Charts

Outputs

Project Charter

Project Plan

Organisational Change Plan

Change Readiness Assessment

Critical Constituencies Map

Functions (Who)

And

Percent Impacted (How Many)

Strength of Impact (How Much)

Change Readiness Map

Functions (Who)

And

Percent Early Adopters

Percent Late Adopters

Percent Non-Adopters

Reasons for Resistance

Stakeholder Commitment Scale

Functions

And

Commitment Levels (Before/After/Gap)

Enthusiatic Support

Help it Work

Hesitant

Neutral

Reluctant

Opposed

Hostile

Change Path Visioning

Accelerators

Detailed Plans

Resistors

Training Effort

Programming Delays

Implementation Level

Start

Executive Launch

Teaming

Mid-Term

Team Activities

Roll Out

Advanced

Training

Usability

Full

Feedback

Change Implementation and Management

Communication Plan

Who are the Stakeholders?

What information they need?

How to best reach them?

Meeting?

E-mail?

How frequently to communicate?

Risk Managment Plan

Tollgate Review

Storyboard Presentation

Measure

Steps

Understand the Voice Of the Customer (VOC)

Translate the VOC Needs into Requirements (CTQ)

Prioritise CTQ

Reassess the Risk

Hold a Tolgate Review

Tools

Customer Segmentation Tree

Data Collection Plan

Customer Research

Interviews

Contextual Inquiry

Focus Groups

Surveys

VOC Table

Affinity Diagrams

Kano Model

Performance Benchmarking

Quality Function Deployment (QFD) Matrix

CTQ Risk Matrix

Multistage Plan

Tollgate Review Form

Outputs

Prioritised CTQ

Updated Risk Management Plan

Multistage Project Plan

Tollgate Review

Updated Storyboard

Analyse

Steps

Identify the Key Functions

Prioritise the Functions

Generate the Concepts

Review the concepts

Hold a Tollgate Review

Tools

QFD Matrix

Creativity

Brainstorming

Brainwriting

Analogies

Assumption Busting

Morphological Box

Pugh Matrix

Tollgate Review Forms

Outputs

Selected Concept

Tollgate Review

Updated Storyboard

Design

Steps

Identify and prioritise the High-Level Design Elements

Develop the Design Requirements

Develop the High-Level Design

Test the High-Level Design

Identify and prioritise the Detailed Design Elements

Develop the Detailed Design

Develop the Process Management Plan

Review the Pre-Pilot Design

Hold a Tollgate Review

Tools

QFD Matrix

Simulation

Prototyping

Design Scorecard

Planning Tools

Process Management Chart

Tollgate Review Forms

Outputs

Tested and Approved High-Level Design

Tested and Approved Detailed Design

Detailed, Updated Risk Assessment

Plans for Conducting Pilot

Completed Design Reviews

Tollgate Review

Updated Storyboard

Verify

Steps

Conduct and evaluate the Pilot

Implement the Design

Close the Project

Tools

Planning Tools

Data Analysis

Control Charts

Pareto Charts

Standardisation Tools

Flowcharts

Checklists

Process Management Charts

Outputs

Documented Working Prototype

Plans for Full Implementation

Control plans for Process Owners

Transition of Ownership to Operations

Completed Project Documentation

Project Closure

Final Tollgate Review

Updated Storyboard

99.9997% defect-free

Understand your work from a Process Perspective

Clearly define the Customer Requirements

DMAIC re-engineers existing processes (fairly easy)

DMADV designs new processes (hard work)

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Activity Network Diagram

Affinity Diagram

Brainstorm

Fishbone Diagram

Charter

Problem Statement

Opportunity Statement

Importance

Expectations and Deliverables

Scope

Schedule

Define Milestones

Sequence Milestones

Breakdown the Structure

Work Tasks

Coordination Activities

Communication Activities

Meetings

Stats Reports

Schedule Reviews

Design Reviews

Tollgate Reviews

Link Tasks

Where inputs come from?

Are outputs valuable for other tasks?

What activities precondition?

Where are outputs used?

Can it be competed independently?

Design Controls

Red/Green/Yellow criteria

KISS

Enforce Document Management

Resources

Commitment Scale

Communication Plan

Control Charts

Critical To Quality Tree

Critical To Quality Customer Requirements (CTQ)

Data Collection

Data Points

Design of Experiments

Failure Mode and Effect Analysis (FMEA)

Flowchart

Focused Problem Statement

Histogram

Stratifying Frequency Diagrams

Box Plot

Subtopic

Hypothesis Testing

Interrelationship Digraph

Involvement Matrix

Kano Model

Subtopic

Matrix Diagram

Measurement Systems Analysis (MSA)

Operational Definitions

Pareto Chart

Pareto Chart Stratification

Prioritisation Matrices

Process Managemetn Chart

Process Sigma

Regression

Run Chart

Scatter Diagram

SIPOC

Six Sigma Storyboard

Charter Discussion

Interpretation and Discussion

Reasons

Verification

Taguchi Loss Function

Tollgate Review

Tree Diagram

In/Out of Scope Tool

Even More

Voice Of Customer (VOC)

Data Collection System

Roles

Champions (Senior Leaders)

Process Owners

Process Management Teams

Coaches

Sponsors

Coaches

Team Leaders

Team Members

Project Selection Process

Generate project ideas and criteria

Review and condense the project list

Select Criteria

Weigh Criteria

Score each project

Review results

Select projects