THE GUEST CYCLE

PRE-ARRIVAL

RESERVATION

RESERVATION DESK

ANALYSE INQUIRES

CONFIRM AND RESERVE ROOMS

DEAL WITH MODIFICATIONS
OR CANCELLATIONS

KEEP AN UPDATE RECORD OF
THE RESERVATION CORRESPONDANCE

ARRIVAL

DOORMEN AND
PORTERS

BELL DESK

IS RESPONSIBLE FOR

HANDLING THE GUEST'S
LUGGAGE DURING ARRIVAL
AND DEPARTURE

DISTRIBUTING MESSAGES
RECIVED BY THE FRONT DESK

DELIVERING NEWSPAPERS

REGISTRATION

REGISTRATION DESK

WELCOME THE GUESTS ON ARRIVAL

ASSIGNING ROOMS

DELIVERING KEYS

ROOM ASSIGNMENT

ISSUING OF KEYS

BAGGAGE HANDLING

OCCUPANCY

CURRENCY EXCHANGE

CASHIER'S DESK

WHERE THE GUESTS CAN CHANGE
FOREIGN CURRENCY

SETTLE THEIR ACCOUNT

SAFE DEPOSITS

MAINTAINING GUEST ACCOUNTS

MAIL AND INFORMATION

CONCIERGE DESK

PROVIDES ASSISTANCE TO GUESTS

GIVING INFORMATION ABOUT AND/OR
BUYING TICKETS FOR SPECIAL EVENTS

ARRANGING SHUTTLE SERVICES

TELEPHONE CALLS

TELEPHONE SECTION

HANDLE INCOMING AND
OUTGOING CALLS

IS RESPONSIBLE FOR
MANAGING WAKE-UP CALLS

TRANSPORTATION

DEPARTURE

BAGGAGE HANDLING

TRANSPORTATION

BILL SETTLEMENT

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BACK OFFICE

IS ORGANISED AS A

PROPER OFFICE