1. IBS
2. IBS+
3. IBPS
1.IBS
1. Report an issue
1. Login Issue
Please provide user name
Please choose below option to perform the task
3. Kill Session
Please raise GSN ticket to IBS Support
https://servicenow.dhl.com/
(AP-SS.CUSTOMER.ACCOUNTING.IBS)
2. Enable Login
Please raise GSN ticket to SHIFT Team for Support
https://servicenow.dhl.com/
(GLOBAL-SHIFT.SYS.ADMIN)
1. Password Reset
Please raise GSN ticket to SHIFT Team for Support
https://servicenow.dhl.com/
(GLOBAL-SHIFT.SYS.ADMIN)
2. Printer issue
Please provide country Name
Provide Printer IP address
Please raise GSN ticket to SHIFT Team for Support
https://servicenow.dhl.com/
(GLOBAL-SHIFT.SYS.ADMIN)
3. Rating issue
Please choose from below option
1. INBOUND
1. Rating Abort / Error
Please raise GSN ticket to IBS Support
https://servicenow.dhl.com/
(AP-SS.CUSTOMER.ACCOUNTING.IBS)
2. Rating Hung
Please raise GSN ticket to IBS Support
https://servicenow.dhl.com/
(AP-SS.CUSTOMER.ACCOUNTING.IBS)
3. Other Issues
Please raise GSN ticket to IBS Support
https://servicenow.dhl.com/
(AP-SS.CUSTOMER.ACCOUNTING.IBS)
2. OUTBOUND
1. Rating Abort / Error
Please raise GSN ticket to IBS Support
https://servicenow.dhl.com/
(AP-SS.CUSTOMER.ACCOUNTING.IBS)
2. Rating Hung
Please raise GSN ticket to IBS Support
https://servicenow.dhl.com/
(AP-SS.CUSTOMER.ACCOUNTING.IBS)
3. Other Issues
Please raise GSN ticket to IBS Support
https://servicenow.dhl.com/
(AP-SS.CUSTOMER.ACCOUNTING.IBS)
4. Invoicing Issue
Please choose from Below option
1. INBOUND
1. Invoicing Error/ Abort
Please raise GSN ticket to IBS Support
https://servicenow.dhl.com/
(AP-SS.CUSTOMER.ACCOUNTING.IBS)
2. Invoicing Hung
Please raise GSN ticket to IBS Support
https://servicenow.dhl.com/
(AP-SS.CUSTOMER.ACCOUNTING.IBS)
3. Other issues
Please raise GSN ticket to IBS Support
https://servicenow.dhl.com/
(AP-SS.CUSTOMER.ACCOUNTING.IBS)
2. OUTBOUND
1. Invoicing Error / Abort
Please raise GSN ticket to IBS Support
https://servicenow.dhl.com/
(AP-SS.CUSTOMER.ACCOUNTING.IBS)
2. Invoicing Hung
Please raise GSN ticket to IBS Support
https://servicenow.dhl.com/
(AP-SS.CUSTOMER.ACCOUNTING.IBS)
3. Other issues
Please raise GSN ticket to IBS Support
https://servicenow.dhl.com/
(AP-SS.CUSTOMER.ACCOUNTING.IBS)
5. Report issue
Please provide Report Name
Please raise GSN ticket to IBS Support
https://servicenow.dhl.com/
(AP-SS.CUSTOMER.ACCOUNTING.IBS)
6. Automation issue
Please provide the country name
Please provide the Automation job name
example ( Daily, Weekly, Monthly)
7. Loading issue
Please select from Below topic
1. INBOUND
1. Issue with Loading / Abort
2. Shipment rejected while loading
2. OUTBOUND
1. Issue with Loading / Abort
2. Shipment Rejected while loading
8. File Interface Issue
Please choose from below topics
1. TYPE 2 FILE
1. Issue with Type2 File
2. Release Type2 File
2. SAPLIB
1. SAPLIB File Not Received
2. Issue with SAPLIB File Received
3. GCDB
1. GCDB files hung
2. Issue with file processing
4. GCMF
1. CMF files not received
1. Not received for single Account number
2. Provide country Name CMF files not received along with Interface name
2. Issue with CMF file received
5. SUN
2. Request for Information
1. GDPR
2. User list Extraction
Provide country Name to extract
3. Report Extraction
Choose from below report name to extract
1. CMF Report
2. Cycle ID
3. Data Quality
4. High Insurance
5. Heavy Weight
6. Outbound / Inbound pending
7. Accounts on Hold
8. RBNI
4. Audit Report
5. Job status
Please choose from below jobs
1. Loading
2. Rating
3. Invoice
6. Discrepancy Issue
3. Request for Standard Change
1. Automation Job List
Please choose from Below
1. Create New job list
2. Update from Existing job list
3. Remove existing job list
1. To create new job list
2. To update current job list
3. To remove current job list
4. Change automation timing
2. User group change
2. IBS+
1. Report an issue
1. Login Issue
Please provide user name
Please choose below option to perform the task
3. Kill Session
Please raise GSN ticket to IBS Support
https://servicenow.dhl.com/
(AP-SS.CUSTOMER.ACCOUNTING.IBS)
2. Enable Login
Please raise GSN ticket to SHIFT Team for Support
https://servicenow.dhl.com/
(GLOBAL-SHIFT.SYS.ADMIN)
1. Password Reset
Please raise GSN ticket to SHIFT Team for Support
https://servicenow.dhl.com/
(GLOBAL-SHIFT.SYS.ADMIN)
2. Printer issue
Please provide country Name
Provide Printer IP address
Please raise GSN ticket to SHIFT Team for Support
https://servicenow.dhl.com/
(GLOBAL-SHIFT.SYS.ADMIN)
3. Rating issue
Please choose from below option
1. INBOUND
1. Rating Abort / Error
Please raise GSN ticket to IBS Support
https://servicenow.dhl.com/
(AP-SS.CUSTOMER.ACCOUNTING.IBS)
2. Rating Hung
Please check EBM file status in
http://mykulls1085.apis.dhl.com:3333/pendingebm
THE IBS FILES have not sent to GRE (*2.xml IME -> GRE ):
THE IBS FILES have not been returned from GRE (*3.xml GRE->IME ):
THE IBS FILES have not been sent to IBS+ (*4.xml IME->IBS+):
Is country Specific BRR<country code>/ BR<country code>
already processed to IBS
Please raise GSN ticket to IBS Support
https://servicenow.dhl.com/
(AP-SS.CUSTOMER.ACCOUNTING.IBS)
3. Other Issues
Please raise GSN ticket to IBS Support
https://servicenow.dhl.com/
(AP-SS.CUSTOMER.ACCOUNTING.IBS)
2. OUTBOUND
1. Rating Abort / Error
Please raise GSN ticket to IBS Support
https://servicenow.dhl.com/
(AP-SS.CUSTOMER.ACCOUNTING.IBS)
2. Rating Hung
Please check EBM file status in
http://mykulls1085.apis.dhl.com:3333/pendingebm
THE IBS FILES have not sent to GRE (*2.xml IME -> GRE ):
THE IBS FILES have not been returned from GRE (*3.xml GRE->IME ):
THE IBS FILES have not been sent to IBS+ (*4.xml IME->IBS+):
Is country Specific BRR<country code>/ BR<country code>
already processed to IBS
Please raise GSN ticket to IBS Support
https://servicenow.dhl.com/
(AP-SS.CUSTOMER.ACCOUNTING.IBS)
3. Other issues
Please raise GSN ticket to IBS Support
https://servicenow.dhl.com/
(AP-SS.CUSTOMER.ACCOUNTING.IBS)
4. Invoicing Issue
Please choose from Below option
1. INBOUND
1. Invoicing Error/ Abort
2. Invoicing Hung
Please check EBM file status in
http://mykulls1085.apis.dhl.com:3333/pendingebm
THE IBS FILES have not sent to GRE (*2.xml IME -> GRE ):
THE IBS FILES have not been returned from GRE (*3.xml GRE->IME ):
THE IBS FILES have not been sent to IBS+ (*4.xml IME->IBS+):
Is country Specific BRR<country code>/ BR<country code>
already processed to IBS
Please raise GSN ticket to IBS Support
https://servicenow.dhl.com/
(AP-SS.CUSTOMER.ACCOUNTING.IBS)
3. Other issues
Please raise GSN ticket to IBS Support
https://servicenow.dhl.com/
(AP-SS.CUSTOMER.ACCOUNTING.IBS)
2. OUTBOUND
1. Invoicing Error / Abort
Please raise GSN ticket to IBS Support
https://servicenow.dhl.com/
(AP-SS.CUSTOMER.ACCOUNTING.IBS)
2. Invoicing Hung
Please check EBM file status in
http://mykulls1085.apis.dhl.com:3333/pendingebm
THE IBS FILES have not sent to GRE (*2.xml IME -> GRE ):
THE IBS FILES have not been returned from GRE (*3.xml GRE->IME ):
THE IBS FILES have not been sent to IBS+ (*4.xml IME->IBS+):
Is country Specific INV<country code>/ INV<country code>
already processed to IBS
Please raise GSN ticket to IBS Support
https://servicenow.dhl.com/
(AP-SS.CUSTOMER.ACCOUNTING.IBS)
3. Other issues
Please raise GSN ticket to IBS Support
https://servicenow.dhl.com/
(AP-SS.CUSTOMER.ACCOUNTING.IBS)
5. Report issue
Please provide Report Name
6. Automation issue
Please provide the country name
Please provide the Automation job name
example ( Daily, Weekly, Monthly)
7. Loading issue
Please select from Below topic
1. INBOUND
1. Issue with Loading / Abort
2. Shipment rejected while loading
2. OUTBOUND
1. Issue with Loading / Abort
2. Shipment Rejected while loading
8. File Interface Issue
Please choose from below topics
1. TYPE 2 FILE
1. Issue with Type2 File
2. Release Type2 File
2. SAPLIB
1. SAPLIB File Not Received
2. Issue with SAPLIB File Received
3. GCDB
1. GCDB files hung
2. Issue with file processing
4. GCMF
1. CMF files not received
1. Not received for single Account number
2. Provide country Name CMF files not received along with Interface name
2. Issue with CMF file received
5. SUN
2. Request for Information
1. GDPR
2. User list Extraction
Provide country Name to extract
3. Report Extraction
Choose from below report name to extract
1. CMF Report
2. Cycle ID
3. Data Quality
4. High Insurance
5. Heavy Weight
6. Outbound / Inbound pending
7. Accounts on Hold
8. RBNI
4. Audit Report
5. Job status
Please choose from below jobs
1. Loading
2. Rating
3. Invoice
6. Discrepancy Issue
3. Request for Standard Change
Main topic
3.IBPS
Subtopic