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Customer Empathy Map

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Empathy map (circle)

This empathy map template is a visual tool used to identify and elaborate information about user personas. In other words, fill out this template to get an in-depth view of your users/customers or a particular type of your users/customers.


Keywords: empathy map, empathy maps, empathy diagram, business diagram, customer, customers, user, users, user personas, potential clients, business mind map.

Empathy map (circle)

OVERALL GOAL

What is the end result a user wants to achieve?

PAIN POINTS

What gets in the way of the user for a positive overall experience?

INFLUENCES

This includes both external and internal influences.

FEELINGS

What actually matters to a user? How do they feel in the current situation?

TASKS

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What are the actual tasks or actions a user is trying to complete?
What are they trying to resolve?

User Persona

为什么使用 Mindomo 思维导图模板?

思维导图可以帮助你集思广益,建立概念之间的关系,组织和产生想法。

然而,思维导图模板提供了一种更容易上手的方法,因为它们是包含特定主题信息和指导说明的框架。从本质上讲,思维导图模板确保了将特定主题的所有元素结合在一起的结构,并可作为个人思维导图的起点。思维导图模板是一种资源,可为创建特定主题的思维导图提供实用的解决方案,无论是用于商业还是教育。

Mindomo 为你带来智能思维导图模板,让你毫不费力地运作和思考。

模板具有各种功能:

描述性主题

带背景文字的主题

默认分支

删除模板数据

您可以从Mindomo的商业或教育账户中选择各种思维导图模板,也可以从头开始创建自己的思维导图模板。任何思维导图都可以转化为思维导图模板,只需在其中一个主题上添加进一步的指导说明即可。