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Professional training

Renault Techonocentre - Paris 📚 TR: CRM & MYR COMMITEE - 📧 Digital Communication and Media/Multimedia/Adobe Campaign Accenture - Arthur Andersen - Andersen Consulting Campus in St Charles-Illinois-USA PDP – CLIENT ENGAGEMENT READINESS Fluminense Federal University - Universidade Federal Fluminense (UFF) Project Management Practice - PMBOK AmDocs/Comverse/Billing Solutions (Rio de Janeiro - Brasil) Professional specialization - - Expert Kenan Billing System (Products & Promotions, Usage Management, Development products Basic & Advanced)

University

Institution: Institute INFNET - School of Information Technology Course: Post Graduate in Database Management Institution: Faculdades Reunidas Professor Nuno Lisboa Course: Bachelor of Computer Sciences

✔️ EU Citizenship, Solid technical foundation. I'm very loyal to those who are close to me. I appreciate teamwork and other activities that contribute to my professional development. Experience with different roles and industries across Brazil, Portugal and Spain; ✔️ Interpersonal Skills: Teamwork, Team Building, Organization, Likes Challenges, Opportunities developed skills, Grow in the company, Quick learning new technologies, Sharing success and failures, Seek ideal solutions, Root cause, keep informed every activity, Emotional Intelligence, Work under pressure;

Adobe Campaign Classic

Adobe Campaign Classic (ACC): Campaigns Settings, Creating Workflow, Targeting, Schemas, Forms, Message Center, Administration, API/SOAPUI, Complex Templates with Javascript and Personalization Blocks / A&B Test / Delivery Management / Reports / Scheduling / Channels email, SMS and Push. Analysis of the results: standard reports to track and measure campaign execution, effectiveness and customized reports (ex. Hot clicks, Tracking indicators, Broadcast statistics, Custom Reports,...);

Adobe Marketing Cloud

Adobe Marketing Cloud (AMC): Adobe Campaign Standard(ACS), Adobe Analytics, Adobe Target, People, Launch, Admin Console, Integration other systems (Connectors,Logic Apps, Mashery, Tibco);

Databases

Databases: Data Management, Modeling, SQL Tuning, Performance and Support, Oracle, SQL Server, PostgreSQL, DB2, Access, DBase III Plus Operating System;

Development

Programming languages: Javascript, XML, HTML, SQL, PL/SQL, Cobol, Clipper, VBA Script, Shell Script;

Agile Scrum

Concepts applied

1) Product Backlog, Backlog Refinement 2) Sprint Planing -> Daily Scrum -> Task Execution -> Sprint Review -> Sprint Retrospective -> Sprint Planing/ 3) Create an User Story: Estimate, unFold, Define and change a Sprint composition

Tool

Jira: Operational Management Modelo on Jira: Agile: Sprints, Releases, Risk, Task workflow Requirement Management: Backlog, Lifecycle

About Me

Technical Knowledge

Education........

Profile

2000 - 2008

Telecom Billing

Shell Script, SQL, Packages, Store Procedures, Arbor/BP, MS-Project, MS-excel (VB-Script),Lotus Notes, MS-Visio and Project Plans, Unix, Oracle, MS Office, MS Visio, Control-M, Exceed, Toad SQL Client, Oracle, VBA, XML, Arbor-BP, Kenan, BSCS

Embratel

2003 - 2007: (Telecom Biling Spacialist - Kenan)

Animus/OI Telecom

2002 - 2003: Release 1 - StartUP "HELP DESK 3C 2º Level" Project

Accenture BR

2002: OI Telecom (Quality Assurance)

2002: Telefônica (Revenue improvements)

2002: OI Telecom (StartUp - Runbook & Process implementation on Prod enviroment)

2000 - 2001: GVT Telecom (Start-up (Release 1 - Retail products), Release 2 (Corporate products), Release 3 and Collections Projects)

2009 - 2015

Database Tech / Data Migration / Payroll Implementation

Tecnhnologies

Microsoft Windows Server 2003/2008/2012, Oracle, MS SQL Server, MS Access, SQL Plus, Toad SQL, SQL Navigator, UML, JUDE System Design Tool, MER, PMBOK, MS Project, MS Visio, MS Office, PL/SQL

Company: LG Payroll Systems

Principal Clients

Vale do Rio Doce, PFizer, Contax, OI Telecom, Ipiranga, Light, Lafarge, Transocean

Scope: Systems Deployment Consultant - Implantation of people management systems and support to the technological environment in LG Suite solutions.

Details: Analysis of the technological environment of the customer infra for the implementation of the LG Suite or for solutions of performance problems. Development of management reports via SQL / PLSQL or T-SQL, Migration of data from legacy system to enterprise solution. Verification and Error Handling and client interface to provide appropriate patches and improvements to the application to meet customer demand. In addition, use of Oracle, SQL Server administration concepts for environment tuning.

Main topic

2015 - 2016

Technology Consultant

Oracle Database 10g Enterprise Edition Release 10.2.0.5.0 - 64bi, SQL, PL/SQL, XML, SOAPUI Oracle SQL Developer, TOAD for Oracle, JIRA, DB2, Client SQL DB2 Squirrel 3.4.0, Power Design, Putty, SQL Server, SQL / T-SQL, Ranorex, XML, HMTL, TFS source code management (Team Foundation Server)

Company: Bee Engineering

2016: Abreu Viagens

Quality Assurance Project: acting in the validation, software quality of the company's main application, CorpAbreuNX and interfaces.

2016: SIBS

Data migration project called ARCTIC from Novabase to the SIBS client, where a Framework was developed to assist in data migration.

2015 - 2016: Vodafone

Telecom Billing Consultant (Kenan) - This project is called "Vodafone Turkey - ONEFOCUS". The main goals are: Application support and maintenance of the Kenan billing system of Vodafone Turkey and several custom made java applications

2017 - 2021

Digital Marketing

Integrations

ACS

✔️ Adobe Marketing Cloud (AMC) x Adobe Campaign Standard(ACS), Adobe Analytics, Adobe Target, People, Launch, Admin Console, ACS Integration (SOAP/REST) with other systems (Dynamics, SAP, Outsystems, Customer Insights, OneTrust,...) by using Integrators like Connectors,Logic Apps, Mashery, Tibco and API testing with Postman and SoapUI;

ACC

✔️ Using Message Center via Tibco (SOAP) for integration Amadeus system (control all information about flights). We used this integration to send communication via SMS and Email to inform about any changes or urgents (change/cancel flight, change Gate, baggage, etc)

✔️ Adobe Campaign Classic (ACC): Campaigns Settings, Creating Workflow, Targeting, Schemas, Forms, Message Center, Administration, API/SOAPUI, Complex Templates with Javascript and Personalization Blocks / A&B Test / Delivery Management / Reports / Scheduling / Channels email, SMS and Push. Analysis of the results: standard reports to track and measure campaign execution, effectiveness and customized reports (ex. Hot clicks, Tracking indicators, Broadcast statistics, Custom Reports,...);

Technologies

Adobe Campaign Classic, AS/400, SQL, Javascript, XML, HTML, Jira, Confluence, Agile Scrum, Adobe Marketing Cloud, Adobe Campaign Standard, Adobe Target, Adobe Analytics, API Integration, Azure Logics Apps, Tibco, Databases, Data Modeling

Company

2017 - 2018: Renault Retail PT

Scope: StartUP Digital Marketing Project using Adobe Campaign tool for create and migrations all Campaigns from external providers.

2018: Samsung - Spain

Scope: StartUp Project of Digital Marketing Project using Adobe Campaign toll at Samsung/Cheil (Ioon Technologies)

2019 - 2020: TAP Air Portugal

Scope: Functional/Technical Consultant for support all projects and ongoing demands and input for several teams like Business, Project Managers, Development and Integration teams.

2020 - 2021: Deloitte PT

Scope: Senior Consultant @Deloitte @Galp @TAPairportugal (Data Driven Marketing - Tech Lead)

Experience (Timeline)