Solving the Problem with Sajid's Sub Shop

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Solving the Problem with Sajid's Sub Shop

Customer & Employee Fight

Employees must also learn communication strategies so fights can be avoided.

The ideology of "the customer is always right" should be put forth.

Irresponsible Employees

Give them rewards for good behaviour.

Create stricter rules and consequences for irresponsible behaviour.

Long line and phone ringing

Sajid should be more stern about phone rules, and make it known that if the phone is not picked up then they can lose major business.

A system should be started with the employees. For example, employees should know that if one person is making a sub, the other should take care of taking orders. This way, the line can be taken care of.

Problems with Hygiene

There should be a cleaning schedule for employees so they know when it is their turn to clean.

Sajid should emphasize the importance of a hygienic diner by discussing health standards with his employees.