Leasing Service

Mehr dazu

Malaysia Culture Etiquette (IB)

von Rawan Alakhras - Rick Hansen SS (2542)

Change Management

von Firman Setiawan

Verbal communication

von Stephen Weaver

Media Fluency

von Meagan Hicks

Leasing Service

Lead sources

• Facebook Ads
• Instagram Ads
• Google Ads

Provider

• Muse Marketing - $7500/mo
• other?

Questions

Digital on-line face

1st Communication AI chatbot, Text, Phone call

Sources

• Facebook Messenger
• phone calls
• Emails / form fills
• Text messages

Questions

• how will facebook messages be pushed to this service?
• Is a website required for this?
• How does a CRM bolt on to collect and store leads?

AI Answer All questions?

List of Questions

• What is rent for this property?
• Are pets allowed?
• What is local for restaurants, grocery, night life, etc
• Is there a bus stop local?
• How long is your lease for?
• Do you accept short term leases?
• How much to move in?
• Is there parking on site?
• Is there laundry in the unit?
• What utilities are included?
• Does this apartment have air conditioning?
• When can I move in?
• Can I schedule a showing?
• Can I fill out an application
• What are your income requirements?
• What are your credit score requirements?
• Do you accept a co - signer?
• Do you accept rental assistance?
• Do you have any other properties available?
• How many bedrooms / bathrooms does this apartment have?
• What amenities does your apartment have?
• Can I speak with a Leasing Agent?

NO

Send lead direct number to leasing agent.

Yes

Lead Further Interested?

Add them to monthly Mailer for future rental options.

Send Application link

App Filled out?

Internal Property MGT Review

Approved?

Suggest Self showing

Accepted?

Leasing agent to follow up with phone call to suggest an in person showing / gain more details as to why it was not accepted.

Leasing Agent to schedule in person showing if needed.

Send link to the self showing app

Showing Completed?

Lead interested in signing lease?

Send Link To complete credit and background check.

Check Complete?

Send Follow up email to complete check.

Leasing Agent to reachout to try and resolve any issues.

Internal Property Manager Approval

Lead Approved?

Property Manager sets up Buildium Account + sends link for pre move in steps

Pre Move in steps

Set up Buildium texting

Utility Set up and transfer completed

Pet Moving in?

Send link for pet leasing background check

Renters insurance policy selected + Paid

HVAC temp range selected.

Internet Speed level Selected.

Security Deposit option Selected and paid.

Steps Complete

Property Manager to follow up for tenant to complete + assist

Property Manager to draft Lease with correct inputs + send out

Signed?

PM Follow up +Email sent to tenant for self move in option + access codes + keys + internet codes + mail keys etc

Tenant moved in?

Send follow up email asking if there are any issues on move in.

Any Issues to address

Set Reminder to follow up in 30 days to see how tenants are doing. email / text / phone call.

PM to follow up and show tenant how to put in maint request into buildium / solve other issues.

PM to call and follow up on move in date.

Property Manager to follow up to have tenant complete.

Email sent + property manager reach out to explain why they were not approved. suggest alternative options if available.

Leasing agent to follow up as to why they are not interested + suggest other rental options+ add to monthly mailer for other rental apartments in the future.

Leasing agent to follow up as to why it was not done/ answer any questions or suggest in person showing.

Leasing agent to schedule in person showing if needed.

Send a follow up email stating why application was not approved. Suggest to re apply if conditions can be corrected.

No

Send follow up email + text 2X to re-engage + add to monthly mailer for future rental options. + Personal Call to follow up?