kk
http://www.vitria.com/operational-intelligence/
Subtopic
Predictive Customer Experience
Anticipate customers’ need in real-time and enrich their experience – when, where, and how – across the customer journey to increase retention and loyalty.
http://www.responsetek.com/customer-experience-roles/
Comes closest to Opsbuds,but has no mention of Emotions
http://www.iccds.com/
Greater Focus on Mystery shopping
http://www.tnsglobal.com/
Digital Branding solutions
https://www.futurescape.in/whats-new-in-customer-experience/
Design and develop a customer experience roadmap.
Design customer and staff processes
http://www.sageadvantage.com/services.html
Analytic
Coaching & Training
Call Quality monitoring
http://www.kanjoya.com/customer-experience-optimization/ ( International competition )
Real time customer insights
Emotional promoter score
machine learning
Natural language processing
Bare International
Hierarchical reporting system
State-of-the-Art Web Based Delivery System
Focus Area: Mystery shopping
Celtycs
Customer expereince surveys
Focus area: Contact center Quality monitoring, Call Quality monitoring, Mystery shoppnig
Predictive analysis
Quality audits
Contact center Benchmarking
Designing customer service strategy
http://www.gapbuster.com/corpproducts
Focus on Mystery shopping
Call Quality system companies transforming themselves into Customer experience analytics. Example : Nice systems
Market research companies transforming themselves into Customer experience company. Example : Nielsen
http://www.talisma.com/Pages/Customer%20Experience%20Management%20Solutions.aspx
Intelligent CRM
End to end Consulting
http://www.customercentria.com/services.html
http://www.nice.com/exceptional-customer-experience/index.html#page-CEA
interaction analysis
http://www.nielsen.com/cn/en/solutions/capabilities/customer-experience.html
GFK Mystery shopping
Enhance their brand and customer relationships by analyzing and optimizing the emotional imprint
Brand and customer experience
Hyperquality
Clearmatrix tool for Quality monitoing
Focus area: Call Quality monitoring
