Categorías: Todo - protocolo - etiqueta - climax - motivación

por natalia pirajan hace 3 años

173

PROTOCOLO Y ETIQUETA EN LOS CANALES DE ANTENCION

La interacción en los canales de atención al cliente, especialmente en el chat, requiere seguir ciertos protocolos y mantener una adecuada etiqueta para garantizar una experiencia positiva para el usuario.

PROTOCOLO Y ETIQUETA EN LOS CANALES DE ANTENCION

PROTOCOLO Y ETIQUETA EN LOS CANALES DE ANTENCION

To name your story, you have to think about the overall message and what you want your audience to understand from the story. Also, make it relevant and easy to remember.

CLOSING

The ending of a story is essential. We all know that if the ending is weak, what happened before loses its importance. So make it unpredictable, but fair. A resolved ending answers all the questions and ties up any loose threads from the plot.

OUTCOME

This is the closure section of the story.
See examples of possible outcomes below:

Outcomes

Try answering these questions to come up with a closure:
- Have all the problems been solved?
- Is there a clear picture of what happens with each character in the story?
- Has the challenge transformed your main character?
- How do the characters feel in the end?

CLIMAX

This is the moment when the main character surpasses the last obstacle and finally faces their greatest challenge.
The climax usually follows one of these patterns:


Type in your answer.

How does your main character finally solve the problem?

MIDDLE

The middle of the story is where you add layers of complications that will lead to the end. Reveal more about the character's journey. Did their personality go through changes? How did they overcome the challenges? And as you build up the story’s central conflict, make it more personal to that character. Also, from the middle act, you have to lead into the final act.

OBSTACLES

There wouldn't be any tension and excitement in your story if there weren't any obstacles in your character's way.

What prevents your character from accomplishing their goal?

A story is nothing more than a character overcoming a series of difficulties to reach the desired goal. Obstacles usually create suspense and conflict. In overcoming obstacles, there is growth: weak becomes strong; hatred turns into love; sadness into happiness; wrong into right; lies into truth; or evil becomes good.

See a few examples below:

Obstacles

MOTIVATION

Your character(s) need(s) motivation in order to solve the challenge(s).

Other character

Secondary characters might also have motives that lead them to cross paths with the main character or which might trigger them to help the main character.

Main character

Why does your character need to confront this challenge? What does he/she expect to accomplish by solving it?
See a few examples:

Motivation

CHALLENGE

Each story has a main character and that character usually needs to solve a problem or challenge. The character's challenge is the one that creates tension throughout the story.

Other Challenges

Type in any other challenges which other characters in the story need to face.

Other challenges

What are the main challenges in your story?

In most stories, there are 3 challenges. The number 3 is a mystical number symbolizing completeness. Try to come up with interesting challenges with which your character needs to struggle.
See a few examples below:

Challenges

CHAT

In the beginning of the story (or the exposition), you will need to introduce the setting and characters. You might also want to introduce the main conflict. This part of the story is important because it gives the reader necessary background information and maybe even a first insight into a character’s personality.

Protocolo

The setting (time & place) of a story can change throughout the plot.

Hacer que sea una experiencia positiva
Tener un lenguaje sencillo y respetuoso
Enviar encuesta de calificacion de satisfacion
Priorizar el chat ante cualquier otro sistema
Asistir al cliente en temas puntuales
Consulta
Presentarse al cliente
Saludo y bienvenida al chat

Sensory details include sight, sound, touch, smell, and taste. These details are important because they create depth in your setting.
See a few examples below:

Ingresar con datos basicos al chat

Your story can take place wherever your imagination will take you to.
For example: in an elevator, in an enchanted forest, etc. Don't forget to give details of the environment each time the setting changes, otherwise, the story can be confusing. Also, mention the seasons as each of them has unique weather and events.