Example of an empathy map - Allison

Lisää tämän kaltaisia

Self Introduction

luonut Darwin Chan

Procesos de la administración educativa y funcionarios encargados.

luonut LEIDY BIBIANA TABORDA QUICENO

CX in E-Commerce

luonut Shailesh Mishra

Library Stakeholders Project

luonut Liz Sikes

What is the end result a user wants to achieve?

What gets in the way of the user for a positive overall experience?

This includes both external and internal influences

What actually matters to a user? How do they feel in the current situation?

OVERALL GOAL

PAIN POINTS

INFLUENCES

FEELINGS

TASKS

What are the actual tasks or actions a user is trying to complete. What are they trying to resolve?

Allison