Issue: Blue Book
Solution: Microsoft Sharepoint
Document Library
Sync and share all documents
Everyone would have access to all of the same information
Announcements
Great notification and communication tool
Ability to alert CSRs of a recent update
Connectivity
Allows teams to connect and work together
Potential to be useful across all departments
Allows for potential FAQ section
Disadvantages
Scattered and disorientated information
Different versions of paperwork circulating
Wasting Paper