Issue: Blue Book

Solution: Microsoft Sharepoint

Document Library

Sync and share all documents

Everyone would have access to all of the same information

Announcements

Great notification and communication tool

Ability to alert CSRs of a recent update

Connectivity

Allows teams to connect and work together

Potential to be useful across all departments

Allows for potential FAQ section

Disadvantages

Scattered and disorientated information

Different versions of paperwork circulating

Wasting Paper