Communication Strategies

Engaged Listening

Summary
In order to improve communication, engaged listening is an effective strategy when trying to understand the speaker. This means making note of the subtleties in their speech to better comprehend their thoughts and feelings. In turn, the speaker will feel validated and there'll be a stronger foundation for honest and open connection.

Being a Good Listener | The School of Life

Tips:
- Show Interest
- Avoid Redirecting the Conversation
- Defer Judgement
- Ask Questions
- Offer Constructive Feedback
- Show You're Listening (e.g. nodding head)
- Focus Solely on the Speaker
- Paraphrase or Summarize the Speaker's Points

Assertive Expression

Summary
During communication, assertive expression can be helpful when needing to convey thoughts in a clear and concise way. To clarify, assertive communication means the speaker will talk in a straightforward manner in regards to their feelings and needs. This is great strategy for self-empowerment, confidence, and self-advocacy.

Assertive vs. Aggressive | We Grow People

Tips:
- Maintain Respect
- Be Open to Constructive Criticism/Feedback
- Learn to Say "No"
- Practice De-escalation
- Use Body Language (e.g. open or arms crossed)
- Don't Punish Yourself for Passive Behavior
- Try to Use "I" Statements

Managing Stress

Summary
When communicating, it's essential to manage difficult emotions that may lead to misunderstanding. Impulsivity regarding one's onslaught of emotions can be a major long-term communication barrier. It's important to ground oneself and stay calm under pressure, so that communication isn't continuously impacted by internal disturbances.

How to Stay Calm Under Pressure | TED-Ed

Tips:
- Learn and Practice Grounding Techniques
- Use Stalling Tactics (e.g. count to ten before responding)
- Take Some Time to Yourself
- Practice Deep Breathing
- Be Open to Compromising
- Create/Maintain Boundaries

Nonverbal Communication

Summary
To improve communication, it's important to note that
body language is a fundamental aspect of understanding the speaker, yet it is still prone to misinterpretation as nonverbal cues and their meaning vary depending on a variety of factors, such as culture. By paying attention to nonverbal cues, it's easier to connect with others and navigate troubling conversations.

Body Language | GCF LearnFree

Tips:
- Coordinate Verbal and Nonverbal Cues
- Avoid Unnecessary Negative Body Language
- Maintain Comfortable Eye-Contact
- Opt for In-Person Interactions
- Develop Active Listening Skills
- Practice Being in the Present