Customer Dials
*682#

Welcome to MTC Services

1. Balance Enquiry
2. Bundles
3. Taamba
4. Aweh
5. Content
6. Airtime Top-Up
7. Trivia
8. Other

Option 4

Aweh products
Bal: N$8.50

1. Aweh-O-Yeah
2. Aweh Subscribe
3. Aweh Renewal

Option 2

Aweh Subscribe
Bal: N$8.50

1. SuperAweh - N$53
2. Aweh Prime - N$32
3. Aweh Gig - N$32
4. Aweh Go - N$13
5. OkaAweh - N$7
6. *. Back
Reply:1-5

Option 5

BAL is >= bundle
&
Taamba is enough to cover next higher Denom
(Up-sell)

Did you know that you qualify for a
Taamba Advance of N$ 5.00 which
means you can purchase AwehGo.
To take Taamba Advance
and purchase AwehGo select
1. Yes
2. No

Option 1

You have successfully
subscribed to Aweh Go.

EXIT:
SMS 1 - Aweh Conf
SMS 2 - Taamba Conf

Option 2

Confirm OkaAweh Subscription - N$7?
1. Yes
2. No
3. Take an Advance and purchase another Aweh

Option 1

You have successfully
subscribed to OkaAweh.

EXIT:
SMS 1 - Aweh Conf

Option 2

Thank you for using Aweh, hope to see you again soon.

EXIT:

Option 3

Redirect to Main menu

With a QA of 15 and a difference between balance to cost of up-sell at 4.50, the closest Taamba denom needed to complete the purchase is N$ 5
We aim to give them only what they need to complete the purchase.

If they qualified for 40 in this example, we would up-sell them to the Aweh Gig with a Taamba of 30.

Option 4

BAL is < bundle
&
Bundle <= BAL + Taamba
(Assist Complete)

Your balance is insufficient to complete your AwehGo request.
Take a Taamba advance of N$ 5.00 in order to get your AwehGo.
1. Yes
2. No

Option 1

You have successfully
subscribed to Aweh Go.

EXIT:
SMS 1 - Aweh Conf
SMS 2 - Taamba Conf

Option 2

Take an Advance and purchase Aweh?
1. Yes
2. No

Option 1

Redirect to Main menu

Option 2

Thank you for using Aweh, hope to see you again soon.

EXIT:

Could also be a direct EXIT?

Option 3

BAL is < bundle
&
Bundle > BAL + Taamba
(Up-sell Complete)

Your balance is insufficient to complete your AwehGig request.
Take a Taamba advance of N$ 5.00 and you can still get AwehGo.
1. Yes
2. No

Option 1

You have successfully
subscribed to Aweh Go.

EXIT:
SMS 1 - Aweh Conf
SMS 2 - Taamba Conf

Option 2

Take an Advance and purchase Aweh?
1. Yes
2. No

Option 1

Redirect to Main menu

Option 2

Thank you for using Aweh, hope to see you again soon.

EXIT:

Could also be a direct EXIT?

Option 5

BAL is >= bundle
&
Next Higher bundle is > BAL + Taamba
(Continue with existing flow)

Use existing flow content and journey

Highest Qualified Taamba
= N$ 15