PCC QAF - Case Audits
and Practice Handbook
Agenda
Definition of Case Audit
Quality of work practitioner is providing, NOT on client.
Quality of service does have an impact upon the client, so SHOULD be on the record.
Auditing the client journey, not the practitioner.-
Touches on a number of teams and practitioners.
Sharon to liaise with Medway and Reading - what do they do with their audits (where do they get filed)?
Remove from Supervision policy as more focused upon the journey
Agreed number per month (initially and review)
Supervision Policy
Two per year per FTE
Should we start on 1 per year as part of implementation?/
Then await feedback and change as required
Supervisor and supervisee
SS to confirm numbers
Supervisor possibly should
be doing approx 1 audit per month?
Team Managers to determine and delegate as required
'Rating' of quality of audits
Grading - same as CQC
Outs
Good
RI
Inad
Next steps
Practice Handbook
Process
Template to be amended to include grading
To update audit template
Pulling on other professionals
Tool from WSCC
JH to develop algorithm to support the grading process
Record on SystmOne - enabling single point of recording and also reporting from client records
JH to liaise with SystmOne tools
Random case file picking
Using Client Level Data?
Moderation Process
Who audits the audits?
Moderation panel
PSW / POT
Operational
Manager
ATM
Action plans as a result of audits
Individual
Themes
Processes and systems
Roll-out plan
Comms
Co-production
Feedback to staff?
Review of our process once rolled out
Timescale
January Implementation
JH to plan implementation approach