Which region

North America

Client request

Existing project

Project already launched

Create in RIM Maint. NA: Client (RIMMNA)

a

Project in UAT

Create in RIM Projects NA: Client (RIMPNA)

a

New request

Less than 20 hours total

Create in RIM Maint. NA: Client (RIMMNA)

a

More than 20 hours total

Create in RIM Projects NA: Internal (RIMPNAI)

a

Bug found

Found on production

Create in RIM Maint. NA: Internal (RIMMNAI)

a

Found while testing request

Request is a RIMPNA ticket

Create in RIM Projects NA: Internal (RIMPNAI)

a

Request is a RIMMNA/RIMMNAI ticket

Create in RIM Maint. NA: Internal (RIMMNAI)

a

Request is a build RIMPNAI ticket

Create in RIM Projects NA: Internal (RIMPNAI)

a

LATAM

Client request

Existing project

Project already launched

Create in RIM Maint. LATAM: Client (RIMMLA)

a

Project in UAT

Create in RIM Project LATAM: Client (RIMPLA)

a

New request

Less than 20 hours total

Create in RIM Maint. LATAM: Client (RIMMLA)

a

More than 20 hours total

Create in RIM Projects LATAM: Internal (RIMPLAI)

a

Bug found

Found on production

Create in RIM Maint. LATAM: Internal (RIMMLAI)

a

Found while testing request

Request is a RIMPLA ticket

Create in RIM Projects LATAM: Internal (RIMPLAI)

a

Request is a RIMMLA/RIMMLAI ticket

Create in RIM Maint. LATAM: Internal (RIMMLAI)

a

Request is a build RIMPLAI ticket

Create in RIM Projects LATAM: Internal (RIMPLAI)

a

EMEA

Client request

Existing project

Project already launched

Create in RIM Maint. EMEA: Client (RIMMEM)

a

Project in UAT

Create in RIM Projects EMEA: Client (RIMPEM)

a

New project

Less than 20 hours total

Create in RIM Maint. EMEA: Client (RIMMEM)

a

More than 20 hours total

Create in RIM Projects EMEA: Internal (RIMPEMI)

a

Bug found

Found on production

Create in RIM Maint. EMEA: Internal (RIMMEMI)

a

Found while testing request

Request is a RIMPEM ticket

Create in RIM Projects EMEA: Internal (RIMPEMI)

a

Request is a RIMMEM/RIMMEMI ticket

Create in RIM Maint. EMEA: Internal (RIMMEMI)

a

Request is a build RIMPEMI ticket

Create in RIM Projects EMEA: Internal (RIMPEMI)

a

APAC

Client request

Existing project

Project already launched

Create in RIM Maint. APAC: Client (RIMMAP)

a

Project in UAT

Create in RIM Projects APAC: Client (RIMPAP)

a

New project

Less than 20 hours total

Create in RIM Maint. APAC: Client (RIMMAP)

a

More than 20 hours total

Create in RIM Projects APAC: Internal (RIMPAPI)

a

Bug found

Found on production

Create in RIM Maint. APAC: Internal (RIMMAPI)

a

Found while testing request

Request is a RIMPAP ticket

Create in RIM Projects APAC: Internal (RIMPAPI)

a

Request is a RIMMAP/RIMMAPI ticket

Create in RIM Maint. APAC: Internal (RIMMAPI)

a

Request is a build RIMPAPI ticket

Create in RIM Projects APAC: Internal (RIMPAPI)

a