Effective communication within a business is a multifaceted process that encompasses various channels and directions. Upward communication involves the flow of information from subordinates to superiors, ensuring that feedback and issues at the ground level are heard by the management.
Diagonal communication refers to contacts with higher or lower level people in other departments, that is, it goes through different levels and different chains of command.
Lateral communication: Formal and Informal.
Communication informal.
Communication Informal: It arises spontaneously among the members of a company motivated by the need to communicate, without following the official channels, which allows speeding up many procedures, and sometimes allows additional information to be obtained.
Communication formal.
It is the organization itself that establishes the communication channels following the hierarchical levels and the established protocols. It is used to convey orders and instructions, or matters related to work.
Upward communication.
Upward communication occurs when information flows up through the hierarchy of the company, from subordinates to superiors.
Downward communication.
Downward communication, from management to employees, occurs when information and messages flow down through the hierarchical structure of an organization.
Vertical communication channels.
It is the one that is carried out between people who occupy different levels in the business organization chart.
Channels in organizational communication-How information flows.