Legend
Goals for an Ideal Process
- More information provided at the time of application (EID, Facility Plan, Plans/Specs, etc.)
- Program requires the same documentation every time, with every application from repeat borrowers.
- Less waiting for information
- More parallel processes
- The more that can be done upfront the better
- Getting on the PPL early on in the process - this takes a long time for projects to get on the list and seems to be overly complex. Sometimes takes projects 6 months to a year to get on the list.
Rocks in the road
- Application doesn't ask for enough info
- Was changed because Commisison thought it was too long onerous
- Paper files volume could be significantly reduced as a result of too much duplication
- PPL this takes a long time for projects to get on the list and seems to be overly complex. Sometimes takes projects 6 months to a year to get on the list.
Systems Issue
Idea
Rocks in the Road
Regulatory
Requirement
Handling/Processing
Value Add
PA Staff 1
SRF Funding Process
6. Disbursement & Project Management
Loan Repayment & Servicing
Project Closeout
PA enters date on tracking sheet for project closing
PA prepares change in funding form if there are funds remaining and verify accuracy (2.5 hours)
If >10% of original bond amount remains, triggers a bond swap
Not the usual circumstance; triggers another process, but the need for this process is rare.
PA writes letter to owner informing them about the deobligation of funds (0.50)
Section Manager signs and returns to PA with cc to PA Supervisor (Darla) (.10
PS Supervisor sends to Section Manager (Mark Bennett) 0.10
PS Supervisor review, approves, signs (2 hours)
Financial Analyst sends to Program Support supervisor (Debby) 0.10
Financial Analyst reviews, approves and signs (2 hours)
Engineering supervisor sends to financial analyst for signature 0.10
Engineering supervisor reviews, approves, and signs (2 hours)
Engineer sends form to engineering supervisor 0.10
Engineer review, approves and signs (2 hours)
PA Supervisor sends to engineering 0.10
PA Supervisor reviews, approves and signs (1 hour)
PA sends to PA Supervisor 0.10
PA signs form 0.10
Process of signing the change in funding form takes about 12 hours to travel through the entire chain
PA review the final statement and compare against spreadsheet (.10 hours)
Owner submits final bank statement and closes account (8 hours)
PA prepare letter requesting final bank statement (0.10 hours)
Final bank statement should be submitted once check for final payment has cleared. PA may include request for final statement via final approval letter or verbal request at final inspection
Sometimes a reminder to the Owner may be required in order to receive final bank statement. We want it after the final payment has cleared, so it may be 30-60 days after final inspection. Can delay actual project closeout...
Martha sends the request to ADFA (XXX?
PA sends fund request to Martha 0.10
PA sends to PA Supervisor for review and approval (8 hours)
PA sends to engineer for review and approval (0.10)
PA reviews packet and approves final disbursement (2.5 hours)
PA conducts onsite final inspection (8 hours)
Contractor shares final documentation with PA (80 hours)
Review original loan terms and amortization schedule, depreciation reserve (0.50)
PA reviews budget to verify final payment amount on budget tracking spreadsheet and identify any remaining funds (0.10)
PA review final inspection checklist (0.50)
PA sends package of instructions 30 days prior to completing construction using boilerplat final inspection checklist (0.10)
Here is what I have to say about that
Funds Issued to Borrower
Change Orders
Disbursement Request Review & Approval
PA emails borrower with copy of RLF76, letter, and backup documentation (0.15)
PA saves PDF of Darla's approval 0.10
Darla reviews package and approves via email (0.15)
PA emails package to Darla
PA prepares portfolio of request correspondence and signed disbursement request 0.50 hours
PA drafts payment authorization letter to borrower (0.50)
PA initials payment journal and PDFs
Cross-reference spreadsheet and payment journal for accuracy (0.10)
Wait to receive scan of payment journal from Martha/Cynthia (2 hours)
PA emails Marhta & Cynthis to order funds
PA reviews and approves the request (1 hour)
PA makes another PDF of spreadsheet with new changes (0.10)
PA finalizes entry to project funding spreadsheet if there are disallowed costs based on lack of documentation (0.10)
PA receives request with engineer's signature and approval
PA waits for engineer to review the request (8 hours)
PA emials request to project engineer including PDF of funding spreadsheet (0.10)
PA saves PDF of spreadsheet
PA makes draft entry to project funding spreadsheet and verify information on RLF 76 form is correct (.15)
Borrower submits missing documentation or signatures to PA (4 hours)
Email borrower to collect any missing documentation 0.10
Verify necessary documentation has been provided in request (0.50)
Open project spreadsheet and verify funds available to satisfy request (0.10)
PA receives PDF of disbursement request and saves (0.10)
Use a nomenclature on file saving to differentiate requests--best practice (Disbursement # Loan # Owner Name)
Used to get six copies of each document under the old paper-based method
4 people
5 handoffs
3 approvals
Change order can often be concurrent with disbursement request
Disbursement Requests Submitted
PA files submission email in Outlook folder (0.10)
PA sends email reminders for requests to borrowers who haven't yet submitted (0.10)
Sometimes PA does this individually; sometimes in batches
PA monitors email for disbursement request submissions one week prior to deadline for borrowers to submit on the 20th of each month (0.10)
Inspections
Put a copy in the file (0.1)
Send a copy to the borrower (0.1)
PA Supervisor reviews & approves & emails back (4 hours)
Submit to PA Supervisor via email (0.1)
Complete inspection report and cover letter (1)
Drive back (1.5)
Construction site visit (2.5) if joint inspection with engineer
Conduct inspection using checklist--office based (1)
Drive to entity (1.5)
Request state vehicle using state form (0.1)
Coordinate with engineer (0.5)
Conducted every 3 months by PA; PA contacts entity to set up time and date (0.1)
5. Loan Closing & NTP
NTP & Construction Start
Pre-Construction Submittals & Bid Review
Project bid
Bond Counsel
Draft Loan Agreement
4. Developing the IUP
Finalize IUP
Public Comment
Draft IUP
Generate PPL
Score DW Projects
3. Engineering & Environmental Review
Plan & Spec Review
Plan & Spec Submittal
Gather Documentation & Complete Checklist
Environmental Review
Facility Plan Review
Facility Plan Submittal
2. Processing Application
MOA to Establish Process & Timeline
DWSRF PPL Application
Staff Assignment & Application Completeness
Board Review & Approval
Eligibility Review
Financial Review
1.New Project Feed
Applicant Submits Application
Application Invite
WWAC Review & Recommendation
WWAC Application
Outreach & Marketing