Quality management and beyond: the current situation and future perspectives

Még több ilyen

HARWARD Y SOFTWARE

Szerző: INGRID PAMELA MORALES CRISPIN

Capacity Building in Higher Education - CBHE

Szerző: Fernando Naranjo

Karin Abensur

Szerző: Antonella Cayetano

THE BALANCED SCORECARD (BSC)

Szerző: Eduardo chala toledo

Quality management and beyond: the current situation and future perspectives

Conclusions and recommendations

- Quality management is fundamental to organizational success - Adapt to current and future changes and challenges - Invest in training and skills development - Promote a culture of quality throughout the organization - Be aware of new trends and opportunities in quality management

Future perspectives

- Evolution of quality norms and standards - Quality in the era of artificial intelligence and big data - Automation and robotics in quality management - Focus on quality throughout the supply chain - Quality management in emerging industries (eg AI, biotech) - Quality management in a global and collaborative environment

Current challenges and opportunities

- Changes in customer expectations and demands - Globalization and market competition - Technology and digitization in quality management - Risk management and regulatory compliance - Focus on sustainability and social responsibility

Current situation

- Importance of quality in organizations - Current norms and standards (ISO 9001, Six Sigma, etc.) - Quality management tools and techniques - Integration of quality in business processes - Focus on customer satisfaction

Definition and concepts

- Quality management - Total quality - Continuous improvement - Quality management systems (ISO 9000)

Benefits and results

- Improved efficiency and cost reduction - Greater customer satisfaction and loyalty - Improvement of the reputation and image of the organization - Regulatory compliance and risk management - Innovation and development of new products and services

Key skills and competencies

- Leadership and commitment of senior management - Strategic thinking and results-oriented approach - Data analysis skills and evidence-based decision making - Change management and adaptability - Communication and teamwork skills