Sajid Sub Shop

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INDUCCIÓN

Szerző: JHON EYDER GAVILAN ROJAS

Problem Solving

Szerző: Thomas Teepe

Holistic Development

Szerző: Kelli Allen

Life skills

Szerző: GÁLVEZ VILLALOBOS ÁNGEL DE JESÚS

Sajid Sub Shop

Problem #5: customers waiting for orders

Sajid can train staff to be more fast pace

have 2-3 employees serving orders, Sajid can hire more people if he is short on staff

one or both of the employees that are on their phones can step up and carry on with the orders of the customer that are waiting

Problem #4: other 2 employees in the back, sitting on cell phones

Sajid can assign each employee to a specific task so no employee has time to sit on their phone, and the restaurant is efficiently going

if there are extra employees, Sajid can fire them

Sajid can have a no phone policy, if seen on phone will be fired

Problem #3: employee arguing with customer

Sajid can deal with the customer and tell the employee to continue with the rest of the orders

employee can apologize to customer, solve issue

employee can respond politely to customer

Problem #2: messy dining area

Sajid should get someone to clean asap, this way customers can wait as they're seated

Sajid could check in a few times a week, to ensure shop is running well, and neat and tidy

one of the employees on their phone should be assigned to cleaning as people go, this way there won't be too much to do all together and other tasks can be completed

Problem #1: call-in order phone ringing

an employee can answer and inform customers they're delayed on orders and put them on hold for a minute or two so the customer is aware of why the phone is taking long/not being answered, prevents loss of customer

if it is too hectic for employees, Sajid can also resort to an online ordering method

can be answered by employees sitting in the back, each employee can be assigned a specific task