Kategóriák: Minden - teamwork - leadership - documentation - communication

a Curtis DeJaegher 1 éve

46

Working Remotely From The Service Desk

Remote work from a service desk requires various skills and practices to ensure efficient and effective service delivery. Key among these are communication and teamwork, which are essential for seamless interaction with peers and customers.

Working Remotely From The Service Desk

Working Remotely From The Service Desk

Working With Peers

Discuss Common Customer Issues.
Use Active Listening
Efficient Communication
Show Leadership
Teamwork

Communicating With Customers

Escalate Problem if Required
Remote Connection to Customers Computer
Consult Technical Manuals
Soft Skills
Active Listening
Professionalism
Empathy

Solving Technical Issues

Problem Solving
Document Resolutions
Use knowledge Of Systems to Identify Problems
Consult Manuals and Databases to Find Common Issues
Create Tickets
Contact Customers and Confirm Issues Have Been Resolved Before Closing Tikets
Properly Categorize Issues in Case of Escalation
Reasearch Issues and Work Towards Closing Tickets Without Escalation
Record Problems Under Correct Categories to Find Common Issues

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