a Curtis DeJaegher 1 éve
80
Working Remotely From The Service Desk
Remote work from a service desk requires various skills and practices to ensure efficient and effective service delivery. Key among these are communication and teamwork, which are essential for seamless interaction with peers and customers.
Megnyitás
Working Remotely From The Service Desk Working With Peers Discuss Common Customer Issues. Use Active Listening Efficient Communication Show Leadership Teamwork Communicating With Customers Escalate Problem if Required Remote Connection to Customers Computer Consult Technical Manuals Soft Skills Active Listening Professionalism Empathy Solving Technical Issues Problem Solving Document Resolutions Use knowledge Of Systems to Identify Problems Consult Manuals and Databases to Find Common Issues Create Tickets Contact Customers and Confirm Issues Have Been Resolved Before Closing Tikets Properly Categorize Issues in Case of Escalation Reasearch Issues and Work Towards Closing Tickets Without Escalation Record Problems Under Correct Categories to Find Common Issues
