によって Pam Reynolds 6年前.
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CSR Roles & Responsibilities
Individuals in customer service roles are categorized by their level of expertise, with each level having distinct responsibilities. Senior representatives are tasked with project management, identifying cost-saving opportunities, and offering advanced knowledge of print technologies.
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CSR Roles & Responsibilities CSR Level 2-Intermediate Participates in special projects Ability to assist in issue resolutions for customers Ability to train team members Provide customer, operation and sales support Ability to enter orders/releases in ERP systems Knowledge of customer and products we produce CSR Level 1- Entry Level Price match to PO SOMI VMI EDI CSS Customer Communiction Professional Email Etiquette Phone Etiquette Training on CS soft skills CSR Level 3- Advanced Participate in process improvement Assist in root cause analysis on customer issues CSR Level 4- Senior Identify cost savings Provide reporting to sales for customer reviews Conduct on site training Advanced knowledge of print technologies Assist in new product line conception Project Management SME Conduct audits Outlook Experts Resource for continuous improvement in technology Create training materials Mindomo Shopping Cart Work with Adam Paeth Globetek Work with Darcy Asham One Note
