Organizational Change

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Organizational Change

Organizational change

Organizational Implementation for Change

Organizational Development: Mahindra used OD consultants for workflow planning. Survey Feedback: HDFC ran employee engagement surveys pre and post-change. Process Consultation: Deutsche Bank hired external experts for process audits. Team Building: Mahindra created cross-functional teams to increase adaptability. Intergroup Development: HDFC facilitated joint sessions across branches to align goals.

Lewin’s 3-Step Model

Change: HDFC migrated customer data to cloud systems.

Refreeze: Deutsche Bank embedded new values via revised HR policies.

Unfreeze: Mahindra held awareness sessions on why digital shift was needed

Three Phases of Change

Future State: Deutsche Bank aimed for full digital banking capabilities.

Transition State: Mahindra faced resistance when shifting to centralized operations

Current State: HDFC's legacy systems lacked mobile integration

Change Management Process

Reinforcing: Deutsche Bank reinforced cultural change through leadership training.

Managing: HDFC rolled out changes in phases, starting with key metros.

Preparing: Mahindra trained staff before launching new customer portal.

Forces for Change

Internal

SubtopicStrategy: Mahindra aligned with Mahindra Group’s global financial goals. Workforce: HDFC implemented employee wellness programs post-COVID. Equipment: Mahindra introduced new finance CRM tools for operations. Attitudes: Deutsche Bank promoted ethical culture through values-based hiring.

External

Marketplace: HDFC adapted to fintech competition with mobile-first strategies. Laws & Regulations: Deutsche Bank revamped compliance due to EU regulations. Technology: Mahindra Ideal upgraded IT systems to serve rural clients better. Labour Markets: HDFC introduced hybrid work models to attract talent. Economic Changes: Deutsche Bank restructured globally after economic downturns.

Categories of Management Change

People Deutsche Bank: Focused on rebuilding trust through staff reorientation and leadership reshuffle post-scandal.

Technology HDFC: Launched paperless loan processes using AI-driven digital platforms.

Structure Mahindra Ideal Finance: Integration with Mahindra Finance India led to restructuring regional leadership.