TQM (Total Quality Management)

25Q Layanan CaptQamp

Marviola Hardiniにより

Vastmind kurikulum ABK

silvia permatasariにより

rekapitulasi ide geka

Ajun Juwandaにより

PELAYANAN PUBLIK

Dian Ayuにより

Nama Kelompok: 1. Ayu Syafitri Indriatiningsih (151911913044) 2. Anita Annur (151911913052) 3. Mas Ayu Cik Choirunnisak (151911913059) 4. Safira Nur Afrida (151911913203) 5. Bayu Wibisono (151811913063) Kelas: 3A Lamongan

Conflict is present everywhere in the world around us. We experience conflict on a daily basis, and it can be minor or major.

Conflict in a story is a struggle between opposing forces. Characters must act to confront those forces and there is where conflict is born. If there is nothing to overcome, there is no story. Conflict in a story creates and drives the plot forward.

4. Manfaat Total Quality Management (TQM)

In this type of conflict, a character must take on society itself, and not a single person. The character stands at odds with societal norms and realizes the necessity to work against these norms. This is an external conflict.

Membuat institusi siap dan lebih mudah beradaptasi terhadap perubahan

Hubungan antara staf departemen yang berbeda lebih mudah

Membuat institusi lebih sensitif terhadap kebutuhan pelanggan

Membantu terciptanya tim work

Give examples of man versus society conflict in the real world.

Membuat institusi sebagai pemimpin (leader) dan bukan hanya sekedar pengikut (follower)

Give examples of man versus society conflict in a literary work.

5. Penerapan TQM pada Rumah Sakit

This situation results from a protagonist working against what has been foretold for that person. While this conflict was more prevalent in stories where gods could control fate, such as in ancient Greek dramas, there are still examples of this type of conflict in more contemporary literature.

Mengutamakan pemenuhan kebutuhan kualitas pelayanan dalam bidang kesehatan dengan cara mengadakan perbaikan terus-menerus terhadap seluruh aspek yang ada pada rumah sakit.

Give examples of man versus fate conflict in a literary work.

6. Faktor Penghambat dalam Total Quality Management

A more contemporary type of conflict, this situation results from humans involved in a struggle with man-made machines. This is an external conflict.

Empowerment yang bersifat premature

Harapan ya berlebihan dan tidak realitas

As this conflict is more science fiction based, in real life we can't find such examples.

However, as technology became a big part of our lives there are some situations that man made machines affects our lives.

Find such examples.

Menggunakan pendekatan yang terbatas dan dogmatis

Proses penyebarluasan

Delegasi dan kepemimpinan yang tidak baik dari manajemen atas

Give examples of man versus machine conflict in a literary work.

3. Penerapan Total Quality Management (TQM)

This conflict develops from a protagonist’s inner struggles and may depend on a character trying to decide between good and evil or overcoming self-doubt. This conflict has both internal and external aspects, as obstacles outside the protagonist's force them to deal with inner issues.

4. Perbaikan berkesinambungan

Give examples of man versus self conflict in the real world.

Konsep adalah yang terdiri dari langkah-langkah perancaan, pelaksanaan rencana, pemeriksaan hasil pelaksanaan rencana, dan tindakan korektif terhadap hasil yang diperoleh

3. Manajemen berdasarkan fakta

Suatu konsep bahwa perbaikan tidak dapat dilakukan pada semua aspek pada saat yang bersamaan, mengingat keterbatasan sumber daya yang ada

2. Respek terhadap setiap orang

Setiap orang dalam organisasi diperlakukan dengan baik dan diberi kesempatan untuk terlibat dan berpartisipasi dalam tim pengambil keputusan

1. Kepuasan Pelanggan

Give examples of man versus self conflict in a literary work.

Segala aktifitas rumah sakit harus dikoordinasikan untuk mmuaskan para pelanggan

2. Karakteristik Total Quality Management ( TQM )

In this type of conflict, a character is tormented by natural forces such as storms or animals. This is also an external conflict.

10. Adanya keterlibatan dan pemberdayaan karyawan

Give examples of man versus nature conflict in the real world.

9. Kesatuan tujuan

8. Kebebasan yang terkendali

7. Pendidikan dan pelatihan

6. Perbaikan sistem secara berkesinambungan

5. Kerja sama (Teamwork)

4. Komitmen jangka panjang

3. Pendekatan Ilmiah

2. Obsesi terhadap kualitas

1. Fokus terhadap pelanggan

Give examples of man versus nature conflict in a literary work.

1. Pengertian

A situation in which two characters have opposing desires or interests. The typical scenario is a conflict between the protagonist and antagonist. This is an external conflict.

Management

Give examples of man versus man conflict in the real world.

Eksekutif perusahaan yang memiliki komitmen penuh terhadap kualitas

Quality

Kualitas, mutu, kecakapan, macam, jenis. Artinya kesesuaian produk/layanan dengan persyaratan yang ditetapkan konsumen.

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