Categories: All - private - government - productivity - recommendation

by Rahimin Halim 8 years ago

446

A Study on Long Queue in Goverment and Private Sector in Brunei Darussalam

Research was conducted to understand and alleviate the issues related to long queues in both government and private sectors in Brunei Darussalam. The study focused on identifying specific departments such as JPD, Immigration, and Labour Department within the government, and banks and insurance companies in the private sector, where long wait times were prevalent.

A Study on Long Queue in Goverment and Private Sector in Brunei Darussalam

A Study on Long Queue at Goverment and Private Sector in Brunei Darussalam

Disadvantages/Challenges

Advantages

Goverment and Private Sector
Counter Staff
Customer

Objective

How as the queue system today
To know why
To Reduce

Aim

Reducing lost hour for government and private sector and increase the productivity of people

Recommendation

Application(Qminder)
Virtual line
Appointment

Average wait times permonth

Ask for information in Private Sector
Ask for help in government side
Done

Private Sector

Insurance
Banks

Government

Which Department
JPD
Labour Department
Immigration