Categories: All - testing - returns - orders - support

by Dominic Fernandes 6 months ago

32

AI 2 (22.05) Below threshold

Customers frequently need assistance with returns and cancellations, often expressing urgency in their requests. They inquire about the process for canceling orders and the conditions for returns if they are dissatisfied with their purchase.

AI 2 (22.05)
Below threshold

AI 2 (22.05) Below threshold

Troubleshooting

752
hi there! i got one of these used, from a friend and it doesn’t seem to be going any warmer than 66
740
I have an air leak tried all the usual techniques was wondering g
635
What error is a code 63
634
Do you know what code 63 is
633
Do you know what code 63 may kean
528
Just received today a Rome set it up and it's very noisy
515
My machine keep beeping and will not turn on
486
Is the manual reset button accessed with the pin provided?
429
Hi. I’ve got the error code change filter. I have, though it was a new filter yesterday, and machine doesn’t reset
420
you have replaced my liner, but the liner you have replaced it with is deflating
389
The screen keeps sayigg no change filter and I have how do I reset it
376
The heater is intermittently very loud as it’s warming up

Pre-sale enquiries

741
Hello, stock advise please
727
Hello, how long will it take to receive it if preorder? And the pump is included is thus correct? Thank you
704
what is your cheapest model
619
Do you have a show room
572
Do you deliver to the Isle of Man?
534
Do you deliver to Northern Ireland?
358
I have a budget of €100, what do you recommend for me?
278
Are you able to supply with European power set up rather than U.K.?

Contact details for Wave

605
I have tried ringing goes to answer mc
604
I have tried ringing
549
what are your opening times
441
Can I have a contact number please
236
I need a phone number to call

Order update / delivery

728
When will my order be delivered
695
Can I track my order please?
690
how ong will the delivery take on the garda
689
we are on holiday till 10 th june can i do a delivery date for 11th june
668
Where would I find my tracking number
624
I would like to check delivery date
563
Where my order
524
Where is my order
426
When will I be expecting my order

Returns & cancellations

758
I need to cancel my order
753
I need to cancel my order!
749
What is the return on this if we don’t like it?
413
I want to cancel my order
298
Cancel my order
286
I’d like to make a return

Promo code

750
I have signed up and registered for the newsletter. Do I receive a code to claim 5% off my order? Thanks
687
I’ve subscribed and want to place an order but i didn’t receive a promo code
516
how to add discount
503
I have signed up to the newsletter but I have not received the code for 5% off and I wish to place my first order
440
I signed up for your news letter and did not receive a code for the 5% off
439
Hi I’ve subscribed to your newsletter and I’m wanting to place an order but I haven’t received my promo code.Thanks Andrew
292
Do you have a promotional code
285
Hello! Do you offer NHS/Blue Light Card discount please? X
260
Do you have a promotion code that I could have please

Below threshold for an acceptable reason

Irrelevant
682

what's the weather?

676
664

What's the weather like today?

Needs somebody with a human touch x (it's giving too case specific to be answered by an AI)
712

Regarding Order no 27174, which has just arrived today. I have unpacked everything and inflated the Explorer 2 person Kayak! BUT at here i

708

/i spoke to Tom earlier this week and he approved a 10% BLC discount on an order once completed. I was following up on this as I have now completed an order

681

I have missing part of my order

672

I need to update my email

659

I want to know why you have sent empty boxes instead of replacement Foam walls and poles

644

Bits missing from order

603

Someone was supposed to pick up my pump and liner today

590

I raised a support ticket on Friday and haven't had a reply yet

588

Is this a person or a computer

580

iv just been on chat you said you would get back to me but it came up erra my name is david pogson can you tell me what isgoing on ,as i have to go back to work

566

Hi there - I emailed customer support about this a week ago

476

I troubled shoot everything and still not working. What is my next step

465

W108529 my order number I have already spoken about the issue when will you be in touch

460

i lost connection please check my answer regarding my combo not heating up

457

Need missing item sent

435

Hi I dint ni what linner I need

431

148255 my order

391

I lost my extension to my cover

249

What if you decide you can’t fix my heater? Do I just lose it and it never works again?

Testing
714

Edesk Test channel changed to US shopify:

713

This is a test question, validating channel association. Is that ok with you?

357

test zoe

Requesting an agent
698

speak to somone

Can I speak to an online assistant

660

i want to "chat" with a person

651
638

chat to paddy or tom

637

Talk to a person

631

speak to someone

627

Connect with team

597

I would like to chat with customer services

589

How can i speak with some one

536

Can I speak to a person please?

525
472
471
470
467

I need to speak to a live agent, please?

466

I need to speak to a live agent, please

462

Can I chat with a service team member

458

I need to talk to advisor

456

Is there a person I can speak with please

425

Agent

412
411

Talk to advisor

323

Agent please

231

Could you connect me to Paddy please?

403

Can I speak to an agent

377

Talk to an advisor

363
356

Speak to somebody please

355

i want to speak to someone

353

Can I speak to Paddy

352
351

Was chatting with tom but lost him

350

Can I speak to someone

327

I need to speak to an agent please

316

Speak to afvisor

314

Speak to person

253

Speak to somebody please.

250
245

Can I speak to paddy

240

I requested a phone call as our hot tube isn’t working ! Been happing now for a while ! We are still under guarantee 07572444668

233

I was in a chat with Tom and it froze, need to go back

228

Speak to someone

Too vague
747

When will u habe more stock as you are out

731

return

725

9451693258

717

Good afternoon

710

Could you check my order

669

Tracking

667

#W111479

665

Deliver overdue

643

Air button not registering

639

i have a technical question

582

Contact

578

Enquiry

577

W110557

569
564

I have a wuestion

558

?

527

Help with irder

585
557
606
551
526
519
459

Help

235

help

556

Delivery enquiry

554

Speak

550

Help with my order

542

Delivery

538

Do you femide

537

Regarding my pre order

532

we want to order but need help

520

What's the lead time on

511

What is FC?

475

E3

451

My order number

430

Hi, is there any difference between these two?

394
393
364

Order

392

Hi Wage,

341

✨ I have a question

299

Refund

365

Return item

279

fault

224

Missing part

404

Online chat

Items out of stock
399

when will you have sold out items in stock of spare parts

280

Hi, when will you be getting these insulated lids back in stock please?

375

Some of those are not in stock. Can you list the ones that are in stock please.