END
Welcome
Finance Induction
Stakeholders
Others
Stakeholder
Partners and suppliers
Other
Shuttle
Bus
Tour Operators
Airlines
Guesthouses
Hotels
Project team
XL Nexus Travel and its staff
Users
User
Customers
Leisure
Corporate
Government
Customer account manager
KAM
Sponsors
Sponsor
Risks & Issues
Issue log
Fellow staff not following procedure
Report to team leader in order for you to complete your job
discuss with staff member OR
Suppliers not following procedure
Reporting continuous non adherence
Escalation
Operations not following procedure
Escalate to team leader if there is continuous non adherence to procedures and policies by certain individuals
Escalate to Team Leader if no response received as per stipulated time frame
Client not following procedure
Do not accept and action as this will become an internal problem thereafter
Escalate to Team leader and beyond if necessary
Risk Log
Hardware/System Failures
Regular backups of your WORK information
Staff responsible for specific tasks not at work
Backup plans to be implemented for each staff member in their absence
Internal error filtering through to client
Acknowledgment of work by all involved with signature
QC on all information presented to clients
Follow policies and procedures
Due care and diligence when performing daily duties
Not meeting requirements as detailed in SLA
Knowledge of Client to be distributed to all involved with acknowledgment
Monitoring of key SLA items by Debtor Team
Activities & Schedule
Monitoring of Processes and Performance
Daily/Weekly/Monthly
Meetings
Weekly/Monthly
KPIS
Monthly
Communication
Key communications events
Other event
Client Communication
Supplier Communication
Feedback on Tasks Assigned
Communication and escalating to Team Leader
Communication surrounding a Query
Work related communication
Basic Communication
Communication and collaboration tools
Minutes of Meetings
Lync
Email
Telephone
Main topic
Finance Overview
Assumptions
Things will find a way of fixing themselves
Suppliers will wait to be paid
Clients will more often than not pay
Staff will remain constant
Constraints
Time?
Finance
Capacity?
Staff Knowledge Base
Not following Processes and Procedures outlined
Resources
Ancillary staff
Sales Team
Suppliers
Clients
Office Space
Management
Operations Team
Training
Equipment
Cashflow
Finance Team
PaperTrail
Quicktrav
Process
Managing the business from a finance perspective and the way forward
Company internal finance
Reporting on performance
Account reconciliations
Client MIS reports
Account reconciliation ensuring valid, accurate and complete information has been captured into the accounting package
Client communication feedback and escalation all the way to MD
Weekly/Monthly Submissions complete, accurate and on time
QC of all invoices
Scheduling of all invoices on account
Reconciliation of lodged credit cards
Completed invoices submitted completely and timeously to account receivable
Reconciliation of all supplier accounts and ensuring the accounting package has valid, complete, accurate data
Payment of Suppliers at month end by controllers
Monitoring, Reporting and controlling the process of having invoices processed in time
Proper follow up and escalation procedures followed from Controller all the way to MD if necessary
Queries Logged on reconciliations are controller verifies
Processed accurately with any queries documented on spreadsheet and handed to controller
Batches with orders handed to processors
NO order queries rechecked in 5 days
Amendments/Memos req/other queries other than no order handed to creditors controllers
Orders Searched for on PT and all checks done to ensure that the order is not present. Cross referenced against QC NO order spreadsheet.
Invoices scanned accurately in PT
Supplier invoices received - complete accurate schedules created
Open voucher/ticket results in finance inputs
Finance Process begins
Voucher created and order(if required) sent to PT
Consultant Quotes and books if accepted
Client requests quote for travel related services
Deadline date
Deliverables
Paying Salaries
Day to Day running expenses of the business
Payment of Creditors
Submissions of Useful Reports to our Clients to add value to the travel service offered
Collection of Cash from Clients
