Impact of Nonverbal Communication in Organizations:A survey of perceptions

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Impact of Nonverbal Communication in Organizations:A survey of perceptions

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Results

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Perception Differences in Managers and Employees

Management employees believed that decoding ability improved with age.

Predicting Nonverbal Skills

This is understandable, as women in other studies are good decoders. Teaching requires intense, long periods of communication from the teacher to ensure students are following.

Women in the educational industry rated themselves as the best decoder, compared to any other professions.

Gender Differences

Female decoders favoured non verbal cues compared to verbal cues.

Encoding Skills

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mangers may feel that they must not show their emotions to their subordinates, leading to mixed messages and loss of trust

More than 50% of respondents felt their supervisors’ verbal and nonverbal communication was occasionally or frequently in conflict

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Decoding Skills

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Good decoders preferred facial expressions while average and below decoders relied more on voice level or tone to provide most accurate information

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Method

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Quesstionnaire

Part 2

demographic information of participants

Part 1

importance and the ability to decode

Source of participants

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Sampling pool

67% was between the ages of 25 and 45.

217 males and 288 females

505 surverys

Introduction

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Literature review:

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comments, interpretations, or discussions regarding the original material, etc.

Demographic Impact on Nonverbal Communication

women were more accurate in reading non deceptive communication compared to deceptive communication.

Gender has the greatest effect on decoding non-verbal communication

Extremely Discrepant Verbal/Nonverbal Cues

However, facial cues give more information in honest communication

when there is extreme disconnect between vocal and facial cues the decoder suspects the sender is lying

Research shows that vocal channels cant be manipulated to suppress true feelings, compared to facial features.

Types of Nonverbal Cues

Facial animation, vocal warmth, vocal pitch and body movements were most important

5 out of the 21 were significantly involved in conversation

Classified 59 types of nonverbal behaviour into 21 groups

Importance of Nonverbal Communication

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Successful candidates in job interviews had more eye contact, head movement and smiling compared to unsuccessful candidates

nonverbal behaviors can be used to predict truth or deceit in the sender

Non verbal channels like voice tone have a stronger impact on non decoders.

not sum total but rather, blending of one channel with another that contributes most to the total impact of the message.

non-verbal channels contributes to 93 percent of the attitudinal message to the receiver

Objectives:

List first-hand information :

• historical and legal documents
• eyewitness accounts
• results of experiments
• statistical data
• pieces of creative writing

Use these finding to improve non-verbal communication in business.

to compare those findings with the existing body of literature on non-verbal communication

gather information on the importance of non-verbal feedback and ability to decode non-verbal cues.

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