The PM wish list
More Career Guidance sessions to improve progression for both Home and Overseas students
Industry certifications on all programmes
Simulation
Partnerships with Early years providers and schools
Guest speakers to consolidate learning concepts.
Additional computing labs
Computing specific Admissions
interviews
Improve my personal development and research pipeline.
Compulsory Springboard with assessments for more reach.
Student led programmes to build belonging e. campus recipe book.
Student led co-creating activities
to create sense of belonging.
Business immersive spaces
Foundation Year for CERT HE computing
Internship program for CertHE students
What will we do next on the Student Journey?
More Clarity on assessments
Student PM conference to be continued
Pre- induction before the welcome week.
Better Manage stress levels
Supporting Students with tailored learning support - based on their needs
Fun filled Assessment
Review of Curriculum
Improve effectiveness of the admissions processes
Extra Asesment support to students
Offer more Specialised and High quality Teaching experience.
A career guidance workshop
Help students with better access to university resources
Make modules more inclusive
What have we learned as PMs on the student journey.
Patience, Compassion, Motivation and Management are key to PMs.
Manage different student behaviour
Student satisfactiuon is key.
Refine personal experience based on each diferent cohorts and use this experience to refine and better the UWTSD student experience.
Tutor management is at all times challenging
Student feedback is taken seriously
Student PM interaction is very important.
All stages from admisisons to graduation are important.
Student Priorities can impact learner engagement.
How do you see the Student Journey on your programme?
Conducting student welcome events
Upholding quality assurance and IICL policies and processes
Learn from each cohort and embrace diversity of learners.
Learn from previous term(s) and improve
What we do to support the Journey
Started pre- dissertation support sessions for students
Help students to socialise
Manage student responses from surveys.
Smooth program management
Offer sufficient studnet support referrals
Progression sessions and motivating learners to progress.
TT management and recommending right lecturers.
Support the Springboard activity.
Provide on time student feedback.
Offer Careers support
Provide quality assurance for the student journey
Create good student experiences
Offer support and revision sessions
Good facilities
Enabling students to access moodle and access content.
Conducting student welcome event
1. Upholding quality assurance and IICL policies and processes.
2. Helping students with support for any assignents
Provide the guidance to our learners and develeop teaching and learning content.
1. Conduting admissions Interviews that recruit the right learner for IICL
2. Support the admissions process.
Stay in Touch
Further Studies
Career Guiidance
Give back to UWTSD
( Guest speakers)
Internships, student placements
Remain with
UWTSD
Touchpoint
Progression Scaffolds
Where to Next events
Extra curricular
Student success celebrations
Field Trips
SPRING BOARD
Attendance and Engaging withCourse
Resits/ IoS
Assessments
Inclusive
Assessments
Term Based assessments
Teaching and Learning Experiences
Inclusive assessments
Student Welcome and Induction events
Academic and Professional Services joint touchpoints
Touchpoint 1: Marketing and Recruitment
Why UWTSD?
Solutions
1. Improve effectiveness of admissions by having academic colleagues embedded in the processes
Challenges
1. How do we offer extra support to students who want to know more about UWTSD?
The application Process
Role of the Academic
Support the UWTSD
Brand
Conducting Admissions Interviews
Marketing & Recruitment
Why study ?
Requisite for new Job role.
Getting Back to academia after a break.
Career Changes
How do students know of us?
Home Agents
Advised by Friends and Family incl those at UWTSD.
Touchpoint 2: Admissions
Interview
The touchpoint represents each customer's step throughout its journey to the final goal (Advocacy).
Do we offer extra
assessment support
Write additional information.
Graduation
This is the stage where you want all your customers to achieve. They will promote the product as being satisfied.
RETENTION
The journey doesn't end with the purchase. At this stage, you can consider follow-up, support service, etc.
ENGAGEMENT
This is the moment when the lead becomes the client, and the purchase is made. Here focus on the purchase cycle and break it down to identify the touchpoints.
TEACHING
This is the point where the lead starts to consider purchasing from your brand. Here you can consider the following small steps: reading reviews, checking the price, comparing it with other competitors, etc.
Admissions
The first stage represents the first interaction a customer has with your business. Think about how these leads got in contact with your brand.
UWTSD IICL Student Journey
The customer journey map is a visual storyline containing the stages a customer has, from the first interaction with your brand to the moment when it becomes a loyal customer or even an ambassador.
Follow each stage and add the corresponding touchpoints.
