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Order Fulfillment
Order Fulfillment can be defined as the activities that take place from the moment a buyer/customer places an order until that order has been delivered in full. How well your order fulfillment process functions is a critical determinant of how well you satisfy, and therefore retain, your customers. So the order fulfillment process plays a crucial role in supply chain management, and many consider it the most important business process.
Asiacell fulfillment process :
-The process will start when the Asiacell customers’ order a new products.
-The order will send to Marketing department to make a decision about it.
-After Marketing the project will go to technical department.
-From technical department it will go Supply chain department to find a supplier.
-The supplier will send the product to Asiacell warehouse.
-Asiacell Shop will receive the product from the warehouse.
- The Customer will deliver the product in Asiacell Shops.
- http://www.ebuilder.com/order-fulfillment-supply-chain-management
- http://www.youtube.com/watch?v=XAzY3l-GAr0
- www. cobhomepages.cob.isu.edu
- Strategic management of Information System book
- NJIT YouTube page
- www.dummies.com
- www. smallbusiness.chron.com
- "Marketing With the End in Mind"; Lin Grensing-Pophal; 2005
Information System Strategy Triangle
The relationship among business strategy, organizational strategy, and information strategy.
Information System Strategy Triangle represents a simple framework for understanding the impact of IS on business.
It relates business strategy with IS strategy and organizational strategy and implies the balance that must be maintained in business planning.
The Information System Strategy Triangle suggest the following management principles:
Business Strategy
Organizational Strategy
IS Strategy
Business Strategy:
Business Strategy drives organizational strategy and IS strategy. The organization and its IS should clearly support defined business goals and objects.
Organizational Strategy:
Organizational Strategy must complement business strategy . The way a business is organized either support the implementation of its business strategy or it gets in the way.
IS Strategy:
IS Strategy must complement business strategy . When IS support business goals, the business appear to be working well. IS strategy can it self affect and is affected by changes in a firm’s business and organizational Strategies. More over, IS Strategy always has consequences – intended or not – on business and organizational strategies.
Business Goals and Objectives
Well-chosen goals and objectives point a new business plan in the right direction and keep an established company on the right track. Just think about what football would be without end zones or what the Indianapolis 500 would be without a finish line.
Goals establish where you intend to go and tell you when you get there. They help improve your overall effectiveness as a company — whether you want to increase your share of the market, for example, or improve your customer service.
The more carefully you define your goals, the more likely you are to do the right things and achieve what you wanted to accomplish in the first place.
Objectives are the specific steps you and your company need to take in order to reach each of your goals. They specify what you must do — and when.
Think of goals and objectives this way:
Goals tell you where you want to go; objectives tell you exactly how to get there.
Goals can increase your effectiveness; objectives back your goals and make you more efficient.
Goals are typically described in words; objectives often come with numbers and specific dates.
Building a Social Business Strategy:
Some companies use social IT as point solutions for business opportunities, but other build a social business strategy that looks at the application of social IT tolls and capabilities to solve business opportunities holistically.
A Social Business Strategy is a plan of how the firm will use social IT, aligned with organization strategy and IS strategy.
Most of the Social business opportunities fall into one of three categories:
- Collaboration: Using social IT to extend the reach of stakeholders, both employees and those outside the enterprise walls.
Social IT such as social network enable individuals to find and connect with each other to share ideas, information and expertise.
- Engagement: Using social IT to involve stakeholders in the traditional business of the enterprise. Social IT such as a communication and blogs provide a platform for individuals to join in conversation, create new conversations, offer support to each other, and other activities that create a deeper feeling of connection to the company, brand or enterprise.
Innovation: Using social IT to identify. Describe, prioritize and create new ideas for the enterprise. Social IT offer the community members as a “super idea inbox” where individuals suggest new idea, comment on other ideas, and vote for their favorite idea, giving managers a new way to generate and decide on products and services.
Dynamic Business Strategies:
In a constantly changing business environment, the ability to modify and implement new strategies quickly is important.
Economic pressures, industry changes, regulatory pressures and changes in consumer preference can all impact a business' ability to sell its products or services.
Dynamic business strategies help to ensure that a business can respond appropriately to changes that may represent both potential opportunities and new threats to its operations.
Gone are the days when companies could develop 10-year strategic plans and put them on the shelf, says Pophal. Today's businesses need plans that are more dynamic and that serve as living documents to guide the organization's practices on an ongoing basis. A formal annual plan update is common, but a business should continually monitor its plan and plan performance and be able to make adjustments as necessary.
Businesses must be constantly alert to competitive pressures and adjust their business strategies accordingly, says Linda Pophal, a strategic planning consultant and CEO of Strategic Communications.
Even the best businesses can be knocked off their pedestals by a new market entrant or a major industry innovation, she says, pointing to both Apple and Microsoft as examples of this.
Yet both companies continue to adjust to their markets by remaining dynamic and changing their strategies as changes in their environments dictate.
Good intelligence is essential for good decisions. Dynamic business strategies require businesses to pay close attention to a variety of sources, both from business operations (sales data, for instance) and stakeholders (customers).
Monitor your environment and put processes in place to collect, aggregate, analyze and react to information from various sources, both inside and outside your company.
Question 1: How is Google's mission statement related to its business strategy?
Answer: The Google’s mission statement “To organize the world's information and make it universally accessible and useful ” is the business strategy of the company because, Google has goals and wants to achieve it. This business strategy should supported by Organizational strategy and IS strategy, according to the case study both of them supported the business strategy to achieve the goals.
Question 2: How does Google's information systems strategy support its business strategy?
Answer: The information systems of Google supported its business strategy, its IT department provides free and open access to IT for all employees. Rather than keeping tight control, Google allows employees to choose from several options for computers and operating systems, download software themselves, and maintain official and unofficial blog sites.
Question 3: How does Google's organizational strategy support its business strategy?
Answer: The Organizational Strategy of Google supported its business strategy, by promoting a culture of creativity and innovation in a number of ways. IT encourages innovation in all employees by allowing them to spend 20% of their time on a project of their own choosing. In addition , it offers benefits such as free meals, on site gym, on-site dentist, and even washing machines at the company for bust employees. Also despite an open and free work culture.
