av Ng Mee Yan 6 år siden
200
Do & Don't
Handling customer service issues in a restaurant setting requires tact and empathy. When orders are placed incorrectly, offering compensation can help retain customers. For patrons who bring pets, it'
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Situation 3. Food taste not comply with the menu. Do : Sorry sir, we would like to offer a free drink or appetizer. Hope you will come again next time. 2. Placing order wrongly. Do: Sorry sir, we would made you the compensation. Hope you come again next time. 1. Payment of credit cards couldn't be processed. Subtopic Do: Sorry sir, the processing system has some problems. Would you mind to paid in cash? 6. The food was taken long time to serve. Do:I'm so sorry, is there anything I can bring you in the meantime like some bread or an appetizer? 5. Customers bring their pets to the restaurant. Do:It's okay sir but try not let your pets lay where servers and customers walk. Thank you. 4. Customer complain the price of food is expensive. Do: Sorry sir, I know it can be a shock at first butt here are a few reasons our food is more expensive.
