Kategorier: Alle - request - project

av QA LEVEL 12 år siden

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Where to create JIRA tickets

The document outlines procedures for handling various types of requests and projects across different regions, specifically EMEA, APAC, and LATAM. It categorizes tasks based on their nature and the stage of the project, such as new projects, existing projects in UAT, or projects that have already launched.

Where to create JIRA tickets

Which region

APAC

Request is a build RIMPAPI ticket

Request is a RIMMAP/RIMMAPI ticket

Request is a RIMPAP ticket

Create in RIM Maint. APAC: Internal (RIMMAPI)

Create in RIM Projects APAC: Internal (RIMPAPI)

Create in RIM Maint. APAC: Client (RIMMAP)

Create in RIM Projects APAC: Client (RIMPAP)

Create in RIM Maint. APAC: Client (RIMMAP)

EMEA

Request is a build RIMPEMI ticket

Request is a RIMMEM/RIMMEMI ticket

Request is a RIMPEM ticket

Create in RIM Maint. EMEA: Internal (RIMMEMI)

New project

Create in RIM Projects EMEA: Internal (RIMPEMI)

Create in RIM Projects EMEA: Client (RIMPEM)

Create in RIM Maint. EMEA: Client (RIMMEM)

LATAM

Request is a build RIMPLAI ticket

Request is a RIMMLA/RIMMLAI ticket

Request is a RIMPLA ticket

Create in RIM Maint. LATAM: Internal (RIMMLAI)

Create in RIM Projects LATAM: Internal (RIMPLAI)

Create in RIM Project LATAM: Client (RIMPLA)

Create in RIM Maint. LATAM: Client (RIMMLA)

North America

Bug found
Found while testing request

Request is a build RIMPNAI ticket

Request is a RIMMNA/RIMMNAI ticket

Request is a RIMPNA ticket

Found on production

Create in RIM Maint. NA: Internal (RIMMNAI)

Client request
New request

More than 20 hours total

Create in RIM Projects NA: Internal (RIMPNAI)

Less than 20 hours total

Existing project

Project in UAT

Create in RIM Projects NA: Client (RIMPNA)

Project already launched

Create in RIM Maint. NA: Client (RIMMNA)