Black + Decker

Refer to licensee

Hand Tools

1 or 2: Replace them over the phone

3 or more: Require more information
(pictures will be necessary) after that, replace them.

Batteries

1 or 2: Replace them just with datecode

3 or more: Require more information
create PPL to Recon, the Cx must return the batteries before we send new ones.

Power Tools

Is under Warranty

No

Refer to an ASC

Yes

Continue with probing questions

Does it have a FOC?

Yes

FSC

If CX in
Puerto Rico
Virgin Island

Place of purchase

Canada

Nearest FSC

Hawaii

Seattle FSC

Alaska

Salt lake city

ASC

No

Pics needed
Proof of purchase
Datecode
Shipping address

<$150
Does not need to
return the item

>$150
PPL to Recon