MS Teams for CRS NZ & FJ
WHAT PROBLEM
DO WE NEED
TO SOLVE
(the WHY?)
current
customer facing challenges
if invited to teams they cannot easily join
can't schedule meetings
no headsets - difficult to hear
they're not in the GAL so other BU's can't see them and communicate with them
using peer to peer email from Bernard
IT facing challenges
we cannot manage their accounts (email or teams)
inside EoL
only Metui on teams
non standard support - different systems = more workload
why is this project important?
because teams is our required
communication method across the business
no browser
OUTCOMES & SCOPE
(the WHAT?)
PRIMARY OUTCOME
sound cards for PC's
maybe for group sessions
training for everyone
1 pager
documentation
Teams app on mobile device (personal or work is ok)
Teams app on PC
MFA enabled
SECONDARY/ACCIDENTAL
OUTCOMES
no email license assigned
but AD objects will be configured correctly
prepares us to move them to EoL
(office 365 Exchange service)
WHAT DOES GOOD LOOK LIKE?
(don't guess - ask the sponsor)
x amount licenses assigned
how many do we need?
headsets for everyone
webcams for every one without a laptop
WHAT IS NOT IN SCOPE?
changing PC's
modifying any local domain settings
migrating email (yet)
MILESTONES AND TASKS
(the HOW?)
training
pilot/trial?
people
hardware
approvals
licensing
IT processes / SOPs
software
Stakeholders
(the WHO?)
DIRECTLY
IMPACTED
everyone in CRS
Tania Imms
us
COLATERALLY
IMPACTED
NEGATIVE
POSITIVE
Continuous Improvement
OPPORTUNITES
keyboard shortcuts
POST "GO LIVE"
CHALLENGES
customer facing challenges
IT facing challenges
IMPORTANT MISC
WHAT DEPENDS ON THIS PROJECT?
WoW training for CRS
ongoing use of Teams
HOW DOES THIS LINK
TO COMPANY STRATEGY?
right tools for the job -
make sure people can communicate efficiently
WHAT ARE OUR RISKS AND
HOW DO WE MANAGE THEM?
notes
CRS FJ 3 laptops, 3 desktops