QUALITY CONTROL CIRCLE

PROCESS FOCUS

EMPLOYEE
ENGAGEMENT

PROBLEM
SOLVING

TEAMWORK

ORGANIZATIONAL
IMPROVEMENT

CONTINOUS
IMPROVEMENT

INNOVATION

KNOWLEDGE
SHARING

SKILL
DEVELOPEMENT

OWNERSHIP

Analyze and finding solution to issues.

PROBLEM IDENTIFICATION
AND SELECTION

PRESENTATION
AND TECHNIQUE

FOLLOW UP
AND EVALUATION

ACTION PLAN

PDCA

QUALITY TOOLS

IMPLEMENTATION
OF SOLUTION

STATISTICAL
PROCESS CONTROL

STANDARDIZATION
OF PROCESSES

PROBLEM SOLVING
AND REPORTING
TECHNIQUE

COMMUNICATION

ROOT CAUSE
ANALYSIS

HISTOGRAM

Check Sheet

Fish Bone Diagram

Pareto Chart

BENEFITS

PURPOSE

TOOLS AND
TECHNIQUE

PROCESS

Important of involving employees in quality improvement process.

Improves processes and identifying areas for improvement.

To improve quality and productivity

Highlight collaboration nature of QCC

Encourages employee to take responsibility
for the quality improvement process

Opportunities to enhance their
skills and knowledge

Sharing knowledge and best practices
among team members

Reflect the ongoing
nature of the
quality improvement

Encouragement for innovative ideas
and approaches within QCC

Illustrates that QCC aims to improve the
overall performance of the organization

Control Chart

Scatter Diagram

Stratification

Step-by-step process or
methodology followed
within QCC

Focuses on the process of
identifying and
selecting problems or
areas for improvement

Techniques used to
identify the underlying
causes of problems

Methods for effectively communicating
findings and recommendations

The need for ongoing
monitoring and evaluation
of implemented solutions.

Execution of a plan to
address identified issues.

Addresses the process of
implementing and evaluating
potential solutions.

Systematic approach
to problem-solving
and improvement

specific tools to analyze
and improvement quality

Documenting and reporting
problem-solving activities.

Importance of establishing
standardized processes.

Significance of effective
communication within the QCC

Statistical techniques to
monitor and control processes.