Mer som dette
Enter your problem's name and categorize it, whether you want to sort something out, create or just change something. Identify all the information you know as well as the one you don't know about it: include measurements, statistics, surveys or any known data together with uncertain or missing information, anything that will help you frame the entire difficulty.
Specify the suppositions you make and think of results in case your presumptions are not valid. Give at least as much importance to the final outcome of a problem, as to the problem state itself.
Try out the impersonation technique and be the problem as if it were a person. Once you do this, observe if anything changes, how things are perceived from this perspective, what are the opportunities and obstacles from this approach?
Apply the problem analysis method 'Six serving men' and answer openly to each of the six essential questions, both positive and negative to better track the triggers and the situations when the problem manifests itself.
The problem description toolbox goes hand in hand with the 5 Whys approach, so include it in the problem's final assessment and go to the root cause of the original issue.
Where to next?
When you have a comprehensive description of the problem, you can move towards finding solutions.
Consider brainstorming as a next step or Share the mind map with your colleagues.
Name the problem
Identify the problem or issue in a few words and press Enter. This will become the title of your map.
Add a statement describing the problem as if it were a person.
What is 'Problem Name' like?
For example, how would the problem behave at a wedding, at a concert, in a supermarket, or underwater?
Who does not cause 'Problem Name'?
Who causes 'Problem Name'?
Where does 'Problem Name' not happen?
Where does 'Problem Name' happen?
How does 'Problem Name' not happen?
How does 'Problem Name' happen?
When does 'Problem Name' not happen?
When does 'Problem Name' happen?
Why is 'Problem Name' not a problem?
Why is 'Problem Name' a problem?
What does not cause 'Problem Name'?
What causes 'Problem Name'?
Who is affected?
Type in a name or role of someone who is affected by 'Problem Name'
How is Person affected by 'Problem Name'?
Rate the impact by clicking an icon:
Root Cause analysis
For analytical problems, root cause analysis can help to unravel indirect causes of problems, leading to more effective solutions. One way to do this is to keep asking 'Why?' down to five levels, to understand the reasons behind the reasons.
Why does 'Problem Name' happen?
Enter a reason that 'Problem Name' happens.
Why does 'Cause' happen?
Enter a reason that 'Cause' happens.
(Level 2 of 5)
Why does 'Cause' happen?
Enter a reason that 'Cause' happens.
(Level 3 of 5)
Why does 'Cause' happen?
Enter a reason that 'Cause' happens.
(Level 4 of 5)
Why does 'Cause' happen?
Enter a reason that 'Cause' happens.
(Level 5 of 5)
Add solution criteria
Make sure you consider:
Add an assumption
Identify an assumption you are making in both the description of the problem and the logical solution.
Add an unknown factor
Identify information or data that is not known or not reliable, and what you can do to find it. Think about:
Add a piece of data
Add data or a reference to the problem. Think about:
Describe the problem type
Select the problem type or enter your own description.
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