DEMONSTRATE MASTERY OF KNOWLEDGE AND UNDERSTANDING OF CULTURAL DIVERSITY ISSUES

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DEMONSTRATE MASTERY OF KNOWLEDGE AND UNDERSTANDING OF CULTURAL DIVERSITY ISSUES

ISSUES IN CULTURAL DIVERSITY

GENDER Gender can affect communication as men and women often think about things differently. In Islamic culture especially, when a female and male communicate, certain traditions are followed, such as lack of eye contact and shaking hands, affecting perception and communication.

PHYSICAL AND/OR MENTAL DISABILITIES AND LIMITATIONS -Disability discrimination occurs when an employer treats a qualified individual with a disability who is an employee or applicant unfavorably because she has disability -Disability discrimination also occurs when a covered emplpyer or other entity treats an applicant or employee less favorably because she has historay of a disability (such as cancer that is controlled or in remission.

AGE Age discrimination involves treating someone (an applicant or employee) less favorably because of his or her age.

RELIGION Religion, an intergral part of culture, can become an issue in the workplace. For example, different religious groups celebrate different holidays. During December, many cultures celebrate significant holidays: Christmas commemorate the birth of Jesus at Christmas: Jewish people celebrate Hanukah, the Festival of Lights; Muslim celebrate Eid Al-adha, or the Feasy of Sacrifice; and other cultures have their own holidays.

CULTURAL KNOWLEDGE Familiarization with selected cultural characteristic, history, values, belief system, and behaviours of the members of another ethnic group.

CULTURAL AWARENESS Developing sensitivity and understanding of another ethnic group. This usually involves internal changes in term of attitudes and values. Awarenes and sensitivity also refer to the qualities of openness and flexibility that people develop in relation to other

CALTURAL SENSTIVITY Knowing that cultural differences as well similarities exist, without assigning values

s-style -Be personal and amiable. -Express your interest in them and what you expect from them

Cultural Different and Style Of Communication

c-style -Focus on facts and details. -Be patient, persistent and diplomatic

i-style -show enthusiasm, smile,chat,create a friendly environment. -Avoid overloading them wtih details

D-Style -Be brief, direct and to the point,focus your discussion narrowly. -Maintain a result orientation

Cultural diferences

Approaches to knowing

Attitudes towards disclosure

Decision-making styles

Approaches to completing tasks

Attitudes towards conflict

Communication styles

Impact Of Culture Diversity In Hospitality

Interaction

be able to adapt ( host, guest culture)

way of communication / accent

language barrier ( non-verbal and verbal)

easier to remember

interesting

knowlegde about different culture ( norms, customs)

Aim Of The Seminar

understand the fators that impact on perceptions of gust with different cultural background

The most Important Factors

culture values

language

perception

ASPECT CROSS-CULTURE

cross - culture

Age

ethinicity

customs

values

gender

country

CROSS-CULTURAL ISSUES IN GLOBAL COMUMUNICATION

Communicating across cultures effectively improves your productibity and efficiency environments.

you'll come up with original ideas

Business has become more global

Cross-culture communication involves understanding culture difference and overcoming language problems

Issues in Cross-Cultural Communication

Lack of communication This most often occurs when managers and upper level management do not feel the need to communicate with their workers because they do not know how.

Language When people do business, they need to be speaking the same language. Even if two persons are not naturals of a certain language, there must exist certain constancy in the verbiage in order to avoid some potentially very bad conditions.

Use of jargons workers do not mean to injury anyone when they choose hurtful words, but the damage can often times be irreparable. In this case, it is always better to be safe than to be sorry.

Workplace More and more managers are seeing problems within their own workplace because of a lack of understanding of other cultures. It simply involves two people of a different ethnic background who do not understand the other culture well enough to effectively communicate with each other.