Monthly Briefing
20-30 mins
Target,
Monthly Result,
Improvement
Personal
Agent
Work Schedule
Shrinkage
Part time
Overtime
Off day
Consecutive
off day
Alternate
off day
Working
Shift
1 Shift
Normal Shift
10am-7pm
2 shift
Noon Shift
1pm-10pm
Morning Shift
8am-5pm
3 shift
Day Shift
7am-4pm
Swing Shift
2pm-11pm
Night Shift
11pm-8am
Type
General
Situation
Language
English
Malay
Chinese
Getfi Inbound Call Centre
Software
Management
Training/
Briefing
Weekly Briefing
10-20mins
Target Review
Weekly Result
Daily Briefing
5-10 mins
New info
update
Training Before
start answer call
System
Soft Skill
Product
Knowledge
Call Report
I.C.E
Agent Contact
Information
ACD
Activity
Report
Agent
Performance
Report
Monthly
Inbound
Report
Frontline
Email Template
Call Script
FAQ
physical
Phone + Line
Headset
Shared
Internet
Lan Cable
分支主題
Wireless
Computer
Employee
Supervisor
Trainer
