Peaple and ICT

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Peaple and ICT

Users

Characteristics of users P.E.T.E

Enviroment

Low or no noise in a busy place

A sound desinger in a quite office may want sound through headphones instead

Text used instead

Task to be undertaken

Items suited to the task to be complted

A cash machine in a restarunt that has pictures instead of numbers to help speed up the process

Experiance

Examples

BBC website designed for more experianced users

Cbeebeeis website designed for less experianced users

Physical characteristics and age

Types of imparements

Memory

Visual

Physical

Hearing

Help and support

Knowlegde

EMAIL support

Discusion boards

Providers

Third party

Other users

ICT profesionels

Customer support lines

Help button on most tasks

Manuel

Interfaces

GUI

Images

pointer

window

Menu

Menu driven interface

Only set options can be used

Command line

Provides full control over the system

ICT Professionels

Personel characteristics

F.O.G.W.E.P.T

T-

Teamwork

P-

Problem solving

E

Excellent

W

Written skills

Good

O-

Oral Skills

F-

Flexibility

Team characteristics

B.U.S.G.E.M.S

Structural and methodical documentation

M-

Monitoring task progress and costs

E-

Empty

G-

Good communication

S-

Strengths and weaknessis identified

U-

Understanding of requirments

B-

Balance of skills

Job roles

Technical Editor

System Analyist

Web Master

Programmer/Developer

System Engineer

ICT Technician