THE MANAGEMENT AND ISSUES OF CULTURAL DIVERSITY IN TOURISM AND HOSPITALITY INDUSTRY
Multiple-meaning words, or homonyms, are words that have the same spelling and usually sound alike but have different meanings.
Recognize some of the most frequently used multiple meaning words.
b. CULTURAL DIFFERENCES AND STYLE OF COMMUNICATIONS
NON-VERBAL
Non-verbal communication that occurs without words which is continuous. It is body language and environmental context involved in any communication. It is not what is said with words but how it is said and expressed.
Type of non-verbal
Gesture
Touch
Facial Expression
Hand Movement
Eye-Contact
VERBAL
Verbal communication is one way for the people to communicate face-to-face. Verbal communication is generally thought as spoken language. We express ourselves through words.
Indirect
Latters
Magazine
Newspaper
Books
Emails
Direct
Telephone conversation
Radio
Television
Spechees
Face to face
1.0 CROSS-CULTURAL ISSUES IN GLOBAL COMMUNICATION
WORKPLACE
More and more managers are seeing problems within their own workplace because
of a lack of understanding of other cultures. It simply involves two people of a different ethnic
background who do not understand the other culture well enough to effectively communicate with each other.
LANGUAGE
When someone does business, they have to speak the same language.
Even though they are not from the same place, they need to know and
have the diligence to speak with proper verbs in order to avoid
misunderstanding while speaking.
3.0 OTHER ISSUES IN CULTURAL DIVERSITY
PHYSICAL AND MENTAL DISABILITIES AND LIMITATIONS
DISABILITY DISCRIMINATION OCCURS WHEN AN EMPLOYER TREATS A QUALIFIED INDIVIDUAL WITH A DISABILITY WHO IS AN EMPLOYEE OR APPLICANT UNFAVORABLY BECAUSE SHE HAS DISABILITY.
AGE
AGE DISCRIMINATION INVOLVES TREATING SOMEONE ( AN APPLICANT OR EMPLOYEE) LESS FAVORABLY BECAUSE OF HIS OR HER AGE.
RELIGION
RELIGION AND INTEGRAL PART OF CULTURE,CAN BECOME AN ISSUES IN THE WORKPLACE.FOR EXAMPLE,DIFFERENT RELIGIOUS GROUPS CELEBRATE DIFFERENT HOLIDAYS.
CULTURAL
CULTURE IS THE SHARED KNOWLEDGE ,BEHAVIORAL NORMS, VALUE AND BELIEFS THAT HELP PEOPLE TO LIVE IN FAMILIES,GROUPS AND COMMUNITIES.
What part of the speech does the meaning belong to? (i.e. noun, verb, adverb etc.). Type it in.
a. IMPACT OF CULTURAL DIVERSITY IN HOSPITALITY
What is the word who want to expand the meaning of? Type it in.
It help employees to learn from each other, to understand each other differences
What is the second meaning of the word? Type it in.
increase customer from foreign tourists due to the uniqueness of various nations.
2.0 INTERCULTURAL COMPETENCIES
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a set of cognitive, effective and behavioral skills that support
interactive and appropriate effectiveness in a variety of cultural contexts
What is the first meaning of this word?
Look in the dictionary for the first definition of the word. Type it in.
Process orientation
Attitude
External outcome
Internal outcome
Knowledge and comprehension
How to develop intercultural competence
What part of the speech does the meaning belong to? (i.e. noun, verb, adjective etc). Type it in.
Have challenging conversation
Immerse yourself
Be grateful
Build a sentence that highlights the first meaning of the word.
