Категории: Все - skills - property - requests - services

по VIVIAN JEPTOO ROPS 1 года назад

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concierge

A concierge plays an essential role in enhancing the guest experience at a hotel by providing personalized services and meeting various requests. This position serves as a reliable point of information, helping guests navigate local attractions and amenities.

concierge

concierge

tasks of the concierge

point of information and services to guests
meet guests requests

need and reason

reduce the work load of front desk guest services
add peronalised touch to guest services

skills

ready to serve
social
knowledgable

benefit to hotel

market differentiation as top property
upgrade hotel image
elevate property value