GROUP MEMBERS :1. SITI SAFFA'LINA BINTI JUSOH-29DHF18F20272. NUR RABIATULADAWIYAH BINTI NORAZMI-29DHF18F20413. NURIN IZZATI BINTI MOHD AZMI-29DHF18F2006

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GROUP MEMBERS : 1. SITI SAFFA'LINA BINTI JUSOH-29DHF18F2027 2. NUR RABIATULADAWIYAH BINTI NORAZMI-29DHF18F2041 3. NURIN IZZATI BINTI MOHD AZMI-29DHF18F2006

IDENTIFY INTERCULTURAL COMPENTENCIES

how to developing

opportunities for practice

working in diverse team

do a research about culturas

method

learns to face the challenges and while working with different cultural

increases awareness of other cultural

increase cultural and personal awareness with experiences we have

ways to communicate in intercultural situations based on

attitude

skills

knowledge

what is intercultural competencies ?

skills from affective and behavioral traits that support effective and appropriate interaction in a variety of cultures

EXPLAIN OTHER ISSUES IN CULTURAL DIVERSITY BASED ON :

PHYSICAL / MENTAL DISABILITES & LIMITATIONS

These people need to be well-treated and be help by others since we live under the same sky.

This issues are popular because people like to judge from what they see only. Does not mean they are disable they can do anything like normal people and that's why they have limitations.

in life not every person are born normal. Some of them born with physical or mental disabilities that make they different from others.

GENDER

men and women should be equal because discrimination among women can be insane that make women seem not useful or asked the ability of women

About 55% of women said their child’s father was given either less than one week of paternity leave or no paternity leave at all, with 55% of women indicating that the given paternity leave was insufficient.

47% of Women were asked about their martial status during interview, 1 in every 5 women were questioned on their ability to perform certain task as a woman

According to Women's Aid Organization in Malaysia, 56% of the women have experienced about martial status,or plans to start a family, being passed over for promotion in favour of less qualified colleagues, and being asked to do tasks that are not asked of male colleagues, such as making coffee and preparing refreshments

CULTURAL

Cultural is something that we can reflect our identity that tell the different between each other

According to Malaysiakini portal, they said are we suffer with each other presence? we as Malaysian need to respect each other presences and respect each other cultural, the lifestyles, the cuisine, the clothing and many more

RELIGION

religion and beliefs are something that people can't control and judge because every religion and beliefs have their own uniqueness and importance that people in that beliefs

so as we live in a same country we should respect each other religion and beliefs an according New Straits Time the most issue happened about religion convert from other religion to other and how the acceptance of their family

AGE

Everyone in Malaysia have their own religion and beliefs Other than that, senior citizens tend to be more sensitive in a particular things so treat them nicely and respect them.

plus, this senior citizen we should take care more by caring their welfare.in the future a youngsters also ageing and of course want to be treated nicely.

in addition, as we can see that ageing people cannot do what a youngster do as they get older and have a barrier limitations such as energy

According to News Straits Time said by Tan Sri Lee Lam Thye the chairman of Alliance for a safe Community that senior citizens also can have a quality life in their twilight years.

Main topic

CULTURAL DIFFERENCES AND STYLE OF COMMUNICATION

1.2 DISCUSS THE IMPACT OF CULTURAL DIVERSITY IN HOSPITALITY

People from different cultures visit hotels, travel on airlines and cruise ships and enjoy restaurants. Industries that cover the world naturally combine different belief systems and traditions in their workplaces, creating new dynamics in the business environment - which continues to evolve

Diversity training can help build trust between colleagues, generate better communication with guests and create a more harmonious work environment.

People from various cultures visit hotels, travel on airlines and cruise ships and enjoy restaurants.

Industries that cover the world naturally combine different belief systems and traditions in their workplaces, creating new dynamics in the business environment - which continue to evolve

Cultural diversity in the workplace adds an interesting and beneficial component to hospitality and tourism.

For one thing, when employees and management share greater acceptance of multiple ethnicities, different work ethics evolve that provide equal opportunities to everyone, regardless of cultural differences.Cultural diversity in the workplace adds an interesting and beneficial component to hospitality and tourism.

WHAT IS CROSS-SULTURAL COMMUNICATION

when people from differing cultures work toward a common goal, the risk of offensive misunderstanding decreases and the quality of work increase.

Since cross-cultural communication is how people belonging to different cultures communicate with each other, there are bound to be clashes between different cultures. One tactic to reduce these clashes is prioritizing diversity when hiding

is the study of how individuals from differing background communication across cultures

5 characteristic of cultural differences

5. Culture is Transmissive.

4.Culture is a Way of Life.

3.Culture Includes Attitudes, Values, and Knowledge

2.Learned Behavior

1. Culture consists of all learned, normative behavior patterns that is, all shared ways or patterns of thinking and feeling as well as doing.

DEFINITION

style of communication is communication in simple language is a conversation or interaction of a person to others to convey information, feelings, ideas or thought. Communication consists of various styles and ways and each person also has a different style of communication when interacting.

cultural differences involves the integrated and maintained system of socially acquired values, beliefs and rules of conduct which impact the range of accepted behaviors distinguishable from one societal group to another