Категории: Все - follow-up - purchase - survey - discount

по James Isaacs 5 лет назад

204

Hands 2 Hearts

When a user visits an online store and adds an item to their cart without completing the purchase, a series of follow-up messages can help encourage them to finalize their order. Initially, a message is sent 30 minutes after their visit, thanking them for visiting and inquiring if they were able to complete the purchase.

Hands 2 Hearts

Support Flow

Hi {{first name}} and welcome to our support assistant. Please choose one of the options below.

Other
Please leave a message for our support team and we will get back to you.

Thanks {{first name}}. We will be in touch.

Sizing Guide
Need help with sizing? Checkout our chart below. 👇

Support

Shipping
Hi {{first name}}. We've got some great shipping options for you. Just to give you an idea here are some examples.

Gallery of Products

We also have Free shipping over $60! And if you need a rush then go by the chart below: Fedex Ground (2-4 days) $16.50 Fedex 2 Day (1-2 days) $25 Fedex Overnight (1 day) $40

Shop Now

Returns
At Hands to Hearts, we want you to be completely happy with your purchase. 😀 If you are not happy, you may return your order within 30 days of the purchase date for a full refund or exchange.

Do you currently have a return?

No, just looking

Ok {{first name}}. Let's get you sorted out. You can call us by hitting the call button or send us a message through messenger.

Call Support Now

Send Message

NOTE: To qualify for a full refund the item(s) must be unused, in the original packaging, with the original tags attached, and in the same condition when you purchased it. Clothing items, must not have been washed or worn and be in re-sellable condition. Upon receipt of your return, we will send you an email to notify you of the return and approval of your credit or exchange. All sale or clearance items are final sale and cannot be returned or exchanged.

We just need to get some information from you. Please type in the email you used to order.

Thank you. Now can you please verify your phone number below? If you don't see it then type it in.

Great! Now type in your order number.

Thank you for providing the information. One of our representatives will get back with you soon.

Go Back Home

Retargeting Flows

Purchased

Visited Store

Visit From Facebook page

Visit from Ad

FAQ

Question 1

Question 2
Question 3

Question 4

Question 5

Etc

Ask Question

Hi there {{first name}}. It looks like you have requested to speak to a human. If you would prefer you can leave us a message.ic

I'll Leave a Message
Thanks {{first name}}. Just type your message below and we will get back to you soon!
Speak to Human
Sit tight {{first name}}. We have sent a notification to one of our representatives. They will message you shortly. In the meantime choose one of the options below.

Email Widget

Visit Store

Back Home

About Us

Hands to Hearts believes that good energy comes from fashion that has a positive impact.

Real people create all our beautiful items. The handicrafts are produced by local artisans in Bali who add positive energy to the garments from the start. Our work with these artisans correlates with our goal of empowering people in the world.
Subtopic

We produce in Bali where the Solemen foundation helps children suffering from physical disabilities. Support Solemen directly by buying their bracelet.

Read More

Personal Shopper

Welcome to the Hand to Hearts Personal Shopper. In order to find you the perfect item we just need to ask you a few questions.

what size are you? - small - medium - large
question 2

question 3

Ad Entry 1 Free Gift Flow Option 2

Yeah! It's true. You get thing x!

Wow
I know right? And check this out, you also get thing y.

No wayyyyy

Yep, it's true - AND we also have made thing z for you too!

Super amazing!!!

We agree! Even more amazing - get all that and a 15% discount now. Sound good?

Yes! Send it!

We thought you would like that. 😉

We just need you to verify your email below by tapping on it. If you don't see it then please type it in.

Verifies Email

Cool cool {{first name}}. Here is your code: 15OFFMB Take a look at our best sellers below and click the shop now button when you're ready to use your discount!

Display Gallery

Ad Entry 1 Free Gift Flow Option 1

Yeah! It's true. With every purchase you get a special gift. 🎁

Cool
We thought you would think that. 😉 Check out a few of our best sellers below. 👇

Display Soul Warmer Gallery

Back To Main Menu

Abandon Cart Flow

User visits site / 30 minutes later we send follow up message.

Hi {{first name}}. Thanks for visiting our store. We see that you added one of our beautiful items to your cart. Were you able to purchase?
No

No worries {{first name}}. We know that things come up. We would like to offer you a 15% discount so you can complete you purchase. Would that be cool?

I don't like discounts

Everyone loves discounts :) But we understand if you don't want it.

Is there anything we can answer for you about our company or products?

Ok {{first name}} Have a nice day!

Send to Ask Question

Sure would

Cool Beans! Just use this code at checkout to get your discount. 15OFFMB Click the button below to use it now.

1 Hour later send follow up

Just wanted to check in and see if you were able to use your discount code.

No yet

Ok {{first name}} no worries. Let us know if you need any help with any of the following.

Something Else

Sends to Ask a Question Flow

Sizing

Send sizing chart

I was

Awesome! Thanks for your purchase and we know you'll be happy with it.

Yes

That's wonderful! We know you will be super happy with your purchase.

Would you mind taking a post purchase survey for us? There may be a cool surprise at the end ;)

No thanks

No worries {{first name}}. Thanks again for your purchase.

4 hours later send another message

Hi again {{first name}}. Sorry to bother you but we forgot to mention our...

Sure

Send to Survey Flow

Website

Magic Zap Captures Info

Zapier
Updates MobileMonkey Attribute

Adds User To Drip

Drip Sends Abandon Cart Message 30 Minutes Later

Drip Message 1 Hi {{first name}}. Thanks for visiting our store. We noticed you added one of your beautiful items to you your cart. Were you able to purchase it? Yes - Cool. We appreciate your purchase. Did you know that your purchase helps kids in Bali etc etc... Would you like to take our post purchase survey?

Hands 2 Hearts

FB AD 1

Messenger
Message: Hi {{first name}}. Would you like to view our new collections? Yes - Send to collection page No - How about a discount code? - Yes - Send discount and link to store - No - Ok, if you need help with any of the following just choose below. - Sizing - send to sizing page - About Us - send to about page - Free Gift - send to free gift flow