HR Final Exam

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HR Final Exam

Chapter 8: Total Rewards

Benefits

Optional

leave paid

ext vacation

pain education

retirement plan

family plan

daycare

Health plan

wellness plans

dental

medical

Legally Required

Worker's comp

CPP/EI

Labour

Leave (unpaid)

Vacation Time

Holiday pay

Incentive Pay

Organization

Stock ownership

Profit Sharing

Group

Team Bonus

Gain Sharing

Individual

merit pay

piecework

Bonus

Commission

Compensation

Indirect

medical benefits

Direct

Hourly Wage

Considerations

decisions about pay

Pay Structure

Pay Range

Pay Grade

Pay Rates

Pay Level

Pay Fairness

Competition

Job Structure

Effort/job difficulty

Level of responsibility

Working Conditions

Skill

Org. Goals

Legal compliance

control cost

Equity/fairness

Quality workforce

competitive

Market

labour

product

Legal

Pay Transparency

Pay equity

Human rights

Employment labour laws ie. CPP/EI

Labour standard ie. minimum wage

Chapter 7: Employee Performance

Rating Errors

How to reduce?

Data Analytics

Calibration Meeting

Training

Unconscious Bias

Ratee

Rater Accuracy

Rater Error

Recency effect

Strictness/leniency effect

Horn/Halo Effect

Unconscious bias

Sources

Past evaluation

Supervisor/manager

Self

Customers

Peers

2 methods

Rating individuals

Results

Executives

Balanced Scorecard

MBO

Behavior

Critical Incident Report

BOS

BARS

Attributes

Graphic Rating Scale

comparison

simple ranking

paired comparison

Forced distribution

Steps

5. provide conseqence/reward

4. Evaluation

3. provide support

2. Employee goals/behaviour

1. Org goals

Purpose

Administrative

Development

Performance Improvement Plan

Follow-up

Dates

Determine Goals (improve)

Evaluate Gaps

Chapter 11: HPO

Employee Experiences (directly linked)

Assess

Interviews

Stay

Exit

Surveys

Customers/Clients

Employee

Factors (increase employee experience)

Job Satisfaction & Engagement

CSR

Meaningful Work

Ethics

Knowledge sharing

Teamwork

Empowerment

Relations

Elements

Performance

Discipline

5 step process

Termination

Suspension

2nd written

written

verbal

Principles of justice

Interactional justice

Procedural fairness

Outcome Fairness

HR Audit

4 levels

Impact

Effectiveness

Efficiency

Activity

Task Design

Rewards sys

Org structure

Information sys

Org Goals

Retain Employees

Managing Turnover

Involuntary

Voluntary

Idea

Technology

People

Culture

Structure

Chapter 9: Labour relations

Key terms

Labour relations

Administering

handling grievances

Process Grievance

Decision by union - what they want to do

Union discuss with management - management come up with decision/response

Written document

Discuss with manager/supervisor

resolve conflict

Carry out the terms

collective bargaining (negotiating)

Agree

Failure

Lock-out

Strike

Disagreement

Arbitration

Conciliation

Mediation

Negotiate Terms

Hours of work

Rights

Working conditions

Pay/benefits

Prepare

Forecast Cost

Predict demands of union

Gather Data

Review old agreements

Establish Objective

Strategic

Legal considerations

Goals

Society

Union

Management

Unions

Characteristics

increase productivity

decline in union membership

Alberta & Ontario lowest union rate

around 30%

Types

Industrial unions

Labour Congress

Union local

Craft Union

Process for starting a Union

Apply to govt.

Sign membership & pay

Convince Workers