Категории: Все - preferences - data - ecosystem - technology

по Cesar Hoyos 7 лет назад

350

Mind Map IBM CX

The interconnected ecosystem of big data and analytics significantly enhances customer and product experiences. With the advent of smart devices, consumers can now realize, purchase, and fulfill their needs more efficiently through smart delivery and online payment systems.

Mind Map IBM CX

BIG DATA & ANALYTICS

Smarter Planet CX

Technology CX Smart-Devices

6. Customer & Product Experience

1. Interconnected Growing Ecosystem

Enterprises
Government
Call Center
Social Media

2. Life Events Connected

Preferences & Hobbies
1st or New Baby
Past & Actual Jobs
Marriage
Birthday
College

5. Realize, Purchase & Fulfill

Smart Delivery
Payment Online Loan Application (Online data Services)
Store recommendation based on your preferences (Big Data Analysis)

4. Define, Make & Select

Groceries
Accessories
House
Clothes
Cars

3. Digital Platforms

Banks
Stores
Reviews
Platform Videos
Social Networks & Blogs